What is the CVSS score of CVE-2024-28988?

CVE-2024-28988 has a CVSS 3.1 base score of 9.8 (Critical). CVSS vector: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H. EPSS exploitation probability: 8.9%.

Which versions of Java are affected by CVE-2024-28988?

Organizations using SolarWinds Web Help Desk face critical risk from CVE-2024-28988, a insecure deserialization vulnerability rated CVSS 9.8.. A patch is available.

How to fix or mitigate CVE-2024-28988?

Within 24 hours: Identify all affected systems and apply vendor patches immediately. Restrict deserialization to trusted data sources and implement integrity checks.

Java CVE-2024-28988

CRITICAL

Deserialization of Untrusted Data (CWE-502)

2025-09-01 psirt@solarwinds.com

RCE Deserialization Java Web Help Desk

9.8

CVSS 3.1 · NVD

Severity by source

NVD PRIMARY

9.8 CRITICAL

AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

High

Availability

High

Lifecycle Timeline

Analysis Generated

Mar 28, 2026 - 19:09 vuln.today

Patch released

Mar 28, 2026 - 19:09 nvd

Patch available

CVE Published

Sep 01, 2025 - 22:15 nvd

CRITICAL 9.8

DescriptionCVE.org

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.

We recommend all Web Help Desk customers apply the patch, which is now available.

We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

AnalysisAI

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. Rated critical severity (CVSS 9.8), this vulnerability is remotely exploitable, no authentication required, low attack complexity. This Deserialization of Untrusted Data vulnerability could allow attackers to execute arbitrary code through malicious serialized objects.

Technical ContextAI

This vulnerability is classified as Deserialization of Untrusted Data (CWE-502), which allows attackers to execute arbitrary code through malicious serialized objects. SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities. Affected products include: Solarwinds Web Help Desk.

RemediationAI

A vendor patch is available. Apply the latest security update as soon as possible. Avoid deserializing untrusted data. Use safe serialization formats (JSON). Implement integrity checks and type allowlists.