CVE-2024-28988

CRITICAL
2025-09-01 [email protected]
9.8
CVSS 3.1
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CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

Lifecycle Timeline

3
Analysis Generated
Mar 28, 2026 - 19:09 vuln.today
Patch Released
Mar 28, 2026 - 19:09 nvd
Patch available
CVE Published
Sep 01, 2025 - 22:15 nvd
CRITICAL 9.8

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

Analysis

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. Rated critical severity (CVSS 9.8), this vulnerability is remotely exploitable, no authentication required, low attack complexity. This Deserialization of Untrusted Data vulnerability could allow attackers to execute arbitrary code through malicious serialized objects.

Technical Context

This vulnerability is classified as Deserialization of Untrusted Data (CWE-502), which allows attackers to execute arbitrary code through malicious serialized objects. SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research. We recommend all Web Help Desk customers apply the patch, which is now available. We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities. Affected products include: Solarwinds Web Help Desk.

Affected Products

Solarwinds Web Help Desk.

Remediation

A vendor patch is available. Apply the latest security update as soon as possible. Avoid deserializing untrusted data. Use safe serialization formats (JSON). Implement integrity checks and type allowlists.

Priority Score

58
Low Medium High Critical
KEV: 0
EPSS: +8.9
CVSS: +49
POC: 0

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CVE-2024-28988 vulnerability details – vuln.today

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