Web Help Desk
CVE-2024-28986
CRITICAL
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A08:2025 - Software or Data Integrity Failures
ASVS 5.0
V1 - Encoding and Sanitization Safe deserialization, type allowlists
MITRE ATT&CK
2 techniques across 2 tactics: Execution, Initial Access The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 9.8 (CRITICAL). Attack characteristics: network attack vector, low complexity, no privileges required, no user interaction not required. |
| Exploit ScenarioDerived | A remote attacker could execute arbitrary code through malicious serialized objects by sending crafted requests to the affected application. No authentication is required to exploit this vulnerability. |
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Alert meAnalysisAI
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. Rated critical severity (CVSS 9.8), this vulnerability is remotely exploitable, no authentication required, low attack complexity. No vendor patch available.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Avoid deserializing untrusted data. Use safe serialization formats (JSON). Implement integrity checks and type allowlists.
Affects your stack
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Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Deserialization of Untrusted Data (CWE-502), which allows attackers to execute arbitrary code through malicious serialized objects. SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing. However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available. Affected products include: Solarwinds Web Help Desk.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Primary rating from Vendor (solarwinds) · only source for this CVE.
CVSS VectorVendor: solarwinds
Lifecycle Timeline
2DescriptionCVE.org
SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine.
While it was reported as an unauthenticated vulnerability, SolarWinds has been unable to reproduce it without authentication after thorough testing.
However, out of an abundance of caution, we recommend all Web Help Desk customers apply the patch, which is now available.
Threat Intelligence Overview
NVD
CVE.org
CISA KEV
EPSS
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Insecure deserialization occurs when an application converts serialized data (a stream of bytes representing an object's state) back into a living object without proper validation.
Remote Code Execution represents the critical moment when an attacker successfully runs arbitrary code on a target system without physical access.
Affected Products (CPE)CVE.org
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GitHub PoC
Exploit-DB