Severity by source
AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Network-delivered IDOR requiring only a subscriber session; impact is strictly limited to overwriting reply content with no confidentiality or availability consequence.
Primary rating from Vendor (WPScan).
CVSS VectorVendor: WPScan
Lifecycle Timeline
5DescriptionCVE.org
The JS Help Desk WordPress plugin before 3.1.4 does not verify ownership of the targeted reply before updating it, allowing any authenticated user (Subscriber and above) to overwrite the content of any support-ticket reply on the site.
AnalysisAI
Broken authorization in the JS Help Desk WordPress plugin (versions prior to 3.1.4) allows any authenticated user at Subscriber level or above to overwrite the content of any support-ticket reply site-wide, regardless of ownership. The plugin's reply-update endpoint fails to validate that the requesting user owns the targeted reply, enabling unauthorized content manipulation across all tickets. A publicly available proof-of-concept exploit exists; no active exploitation has been confirmed in CISA KEV at time of analysis.
Technical ContextAI
The vulnerability is rooted in CWE-863 (Incorrect Authorization), a broken access control pattern in which the application enforces authentication (PR:L - a valid WordPress session is required) but omits ownership verification before allowing a write operation. The affected component is the support-ticket reply update mechanism within the JS Help Desk plugin for WordPress, identified by CPE cpe:2.3:a:unknown:js_help_desk:*:*:*:*:*:*:*:*. All versions from 0 through 3.1.3 are affected. This is a classic Insecure Direct Object Reference (IDOR) scenario: the plugin accepts a reply identifier and applies the update without confirming the caller has rights over that specific object. WordPress's Subscriber role is the lowest authenticated role, meaning this is exploitable by virtually any registered site user.
RemediationAI
Update the JS Help Desk WordPress plugin to version 3.1.4 or later, which is confirmed by the vendor as the patched release. The fix is available through the WordPress plugin repository and the WPScan advisory at https://wpscan.com/vulnerability/2d786e43-6dbc-4d63-844e-2ca1384cdfd3/. If an immediate upgrade is not possible, a compensating control is to disable new user registration on the WordPress site (Settings > General > uncheck 'Anyone can register'), which removes the ability for unknown parties to obtain the Subscriber-level account required for exploitation. Note this does not protect against already-registered users exploiting the flaw. Additionally, site administrators should audit recent support-ticket reply edits for unexpected modifications as a detection measure.
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Same weakness CWE-863 – Incorrect Authorization
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External POC / Exploit Code
Leaving vuln.today
EUVD-2026-51422
GHSA-g256-5g3w-9rv9