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Freescout CVE-2025-48477

HIGH
Improper Enforcement of Behavioral Workflow (CWE-841)
2025-05-30 security-advisories@github.com
7.1
CVSS 4.0 · GitHub Advisory
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Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A06:2025 - Insecure Design
ASVS 5.0
V2 - Validation and Business Logic Workflow enforcement
Impact

CVSS score of 7.1 (HIGH). Attack characteristics: network attack vector, low complexity, low privileges required, no user interaction not required. Public proof-of-concept exploit code is available. EPSS exploitation probability: 0.11%.

Exploit ScenarioDerived

This vulnerability can be exploited remotely over the network. Successful exploitation could compromise the high-severity affected system.

This Month Plan within 30 days. Why: HIGH severity (CVSS 7.0-8.9).
No patch listed yet 0.1% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 28, 2026

FreeScout is a free self-hosted help desk and shared mailbox. Rated high severity (CVSS 7.1), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available and no vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified under CWE-841. FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application's logic requires the user to perform a correct sequence of actions to implement a functional capability, but the application allows access to the functional capability without correctly completing one or more actions in the sequence. The leaves the attributes of Mailbox object able to be changed by the fill method. This issue has been patched in version 1.8.180. Affected products include: Freescout. Version information: version 1.8.180.

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

GitHub Advisory PRIMARY 7.1 HIGH
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:L/VA:N/SC:N/SI:N/SA:N

Primary rating from GitHub Advisory · only source for this CVE.

CVSS VectorGitHub Advisory

Attack Vector
Network
Attack Complexity
Low
Attack Requirements
None
Privileges Required
Low
User Interaction
None
Vulnerable system: Confidentiality
High
Vulnerable system: Integrity
Low
Vulnerable system: Availability
None
Subsequent system: Confidentiality
None
Subsequent system: Integrity
None
Subsequent system: Availability
None

Lifecycle Timeline

2
PoC Detected
Jun 04, 2025 - 15:36 vuln.today
Public exploit code
CVE Published
May 30, 2025 - 05:15 nvd
HIGH 7.1

DescriptionGitHub Advisory

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application's logic requires the user to perform a correct sequence of actions to implement a functional capability, but the application allows access to the functional capability without correctly completing one or more actions in the sequence. The leaves the attributes of Mailbox object able to be changed by the fill method. This issue has been patched in version 1.8.180.

Executive ViewAI

Why It Matters

Organizations using FreeScout face moderate risk from CVE-2025-48477 rated CVSS 7.1. Exploitation could compromise the security of affected deployments. Proof-of-concept code is publicly available, increasing the risk of exploitation. Organizations should apply vendor updates when available and consider compensating controls in the interim.

Business Impact: Moderate
Compensating Controls

Apply vendor patch. If immediate patching is not feasible: (1) Implement network-level access controls to limit exposure; (2) Enable enhanced monitoring and alerting; (3) Apply principle of least privilege.

Threat Intelligence Overview

EPSS Score
0.1%
Top 71% exploitable
Exploit
POC
Public exploit code exists

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC Yes
EPSS 0.1%
Patch available No
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

Exploitation· derived
Poc
System Exposure· derived
Open
Automatable· derived
No

Priority Score

56
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +36
PoC: +20
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.

Affected Products (CPE)GitHub Advisory

cpe:2.3:a:freescout:freescout:*:*:*:*:*:*:*:*
CVE-2026-28289 CRITICAL POC
10.0 Mar 03

File upload bypass in FreeScout 1.8.206 — patch bypass for CVE-2026-27636. PoC and patch available. CVSS 10.0.

CVE-2026-27636 HIGH POC
8.8 Feb 25

Remote code execution in FreeScout prior to version 1.8.206 allows authenticated users to upload `.htaccess` files that

CVE-2026-27637 CRITICAL POC
9.8 Feb 25

Predictable password reset tokens in FreeScout help desk before 1.8.206. Weak random number generation allows attackers

CVE-2026-53595 CRITICAL POC
9.4 Jul 20

Anonymous account takeover in FreeScout help desk before 1.8.224 lets an unauthenticated attacker seize the lowest-id ac

CVE-2024-29185 CRITICAL POC
9.0 Mar 22

FreeScout is a self-hosted help desk and shared mailbox. Rated critical severity (CVSS 9.0), this vulnerability is remot

CVE-2025-58163 HIGH POC
8.6 Sep 03

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Rated high severity (CVSS 8.6), this

CVE-2024-29184 HIGH POC
8.0 Mar 22

FreeScout is a self-hosted help desk and shared mailbox. Rated high severity (CVSS 8.0), this vulnerability is remotely

CVE-2024-28186 HIGH POC
7.1 Mar 12

FreeScout is an open source help desk and shared inbox built with PHP. Rated high severity (CVSS 7.1), this vulnerabilit

CVE-2024-34698 MEDIUM POC
6.3 May 14

FreeScout is a free, self-hosted help desk and shared mailbox. Rated medium severity (CVSS 6.3), this vulnerability is r

CVE-2024-34697 MEDIUM POC
6.1 May 14

FreeScout is a free, self-hosted help desk and shared mailbox. Rated medium severity (CVSS 6.1), this vulnerability is r

CVE-2026-32754 CRITICAL
9.3 Mar 19

A stored cross-site scripting (XSS) vulnerability exists in FreeScout help desk software versions 1.8.208 and below, whe

CVE-2026-41193 CRITICAL
9.1 Apr 21

Arbitrary file write in FreeScout (prior to 1.8.215) allows authenticated administrators to achieve remote code executio

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