What is the CVSS score of CVE-2024-28989?

CVE-2024-28989 has a CVSS 3.1 base score of 5.5 (Medium). CVSS vector: CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N. EPSS exploitation probability: 0.1%.

How to fix or mitigate CVE-2024-28989?

Within 30 days: Identify affected systems and apply vendor patches as part of regular patch cycle. Monitor vendor channels for patch availability.

Web Help Desk CVE-2024-28989

MEDIUM

Use of Hard-coded Cryptographic Key (CWE-321)

2025-02-11 psirt@solarwinds.com

Information Disclosure Web Help Desk Solarwinds

5.5

CVSS 3.1 · NVD

View

Vulnerability Assessment

Weakness	CWE CWE-321 OWASP Top 10:2025 A04:2025 - Cryptographic Failures ASVS 5.0 V11 - Cryptography Key management, no hard-coded keys
Impact	CVSS score of 5.5 (MEDIUM). Attack characteristics: local attack vector, low complexity, low privileges required, no user interaction not required. EPSS exploitation probability: 0.07%.
Exploit ScenarioDerived	Successful exploitation could compromise the medium-severity affected system.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).

No patch listed yet 0.1% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 28, 2026

SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software. Rated medium severity (CVSS 5.5), this vulnerability is low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified under CWE-321. SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software. Affected products include: Solarwinds Web Help Desk.

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Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 5.5 MEDIUM

AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector

Local

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

None

Availability

None

DescriptionCVE.org

SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software.

Executive ViewAI

Why It Matters

Organizations using SolarWinds Web Help Desk should be aware of moderate risk from CVE-2024-28989 rated CVSS 5.5. Exploitation could compromise the security of affected deployments. Organizations should apply vendor updates when available and monitor for exploitation.

Business Impact: Low

Compensating Controls

Apply vendor patch. If patching is delayed: restrict network access and enable monitoring.

Threat Intelligence Overview

EPSS Score

0.1%

Top 79% exploitable

Data Quality

3 sources

Confidence: Low

NVD

CVE.org

EPSS

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue

Severity MEDIUM

CISA KEV No

Public POC No

EPSS 0.1%

Patch available No

Active threat No

Deciding rule

MEDIUM severity (CVSS 4.0-6.9)

What every action level means

Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.

Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.

This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.

This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.

Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived

Defer

Exploitation· derived

None

System Exposure· derived

Small

Automatable· derived

Human Impact

Low

Priority Score

Low Medium High Critical

KEV: 0

EPSS: 0

CVSS: +28

PoC: 0

Weaponized: 0

Threat intel: 0

Gov advisory: 0

Attack Technique

Information Disclosure MEDIUM

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.