What is the CVSS score of CVE-2024-28989?

CVE-2024-28989 has a CVSS 3.1 base score of 5.5 (Medium). CVSS vector: CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N. EPSS exploitation probability: 0.1%.

Which versions of Web Help Desk are affected by CVE-2024-28989?

Organizations using SolarWinds Web Help Desk should be aware of moderate risk from CVE-2024-28989 rated CVSS 5.5. Exploitation could compromise the security of affected deployments.

How to fix or mitigate CVE-2024-28989?

Within 30 days: Identify affected systems and apply vendor patches as part of regular patch cycle. Monitor vendor channels for patch availability.

Web Help Desk CVE-2024-28989

MEDIUM

Use of Hard-coded Cryptographic Key (CWE-321)

2025-02-11 psirt@solarwinds.com

Information Disclosure Web Help Desk

5.5

CVSS 3.1 · NVD

Severity by source

NVD PRIMARY

5.5 MEDIUM

AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

CVSS:3.1/AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Attack Vector

Local

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

None

Availability

None

Lifecycle Timeline

Analysis Generated

Mar 28, 2026 - 18:26 vuln.today

CVE Published

Feb 11, 2025 - 08:15 nvd

MEDIUM 5.5

DescriptionCVE.org

SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software.

AnalysisAI

SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software. Rated medium severity (CVSS 5.5), this vulnerability is low attack complexity. No vendor patch available.

Technical ContextAI

This vulnerability is classified under CWE-321. SolarWinds Web Help Desk was found to have a hardcoded cryptographic key that could allow the disclosure of sensitive information from the software. Affected products include: Solarwinds Web Help Desk.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.