Attack ChainAIDerived
Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain
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AccessRegister or obtain Subscriber account
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DeliveryAuthenticate to WordPress
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ExploitSend crafted delete request with ../ traversal
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ExecutionPlugin deletes arbitrary file
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ImpactCritical files removed (DoS / setup state)
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V5 - File Handling Path canonicalization, traversal prevention
MITRE ATT&CK
2 techniques across 2 tactics: Discovery, Collection The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Exploitation Conditions | Requires an authenticated session at minimum Subscriber privilege (CVSS PR:L), so the site must permit that account level-most impactful on sites with open self-registration enabled. The JS Help Desk plugin (<= 3.1.1) must be installed and active, and the attacker must reach its file-deletion functionality over the network (AV:N) with no user interaction (UI:N) and low complexity (AC:L). Limiting factors: exploitation is blocked where self-registration is disabled and no attacker-controlled low-privilege account exists; impact is confined to availability (file deletion/DoS), with no direct data disclosure or code execution claimed. |
| Impact | The CVSS 3.1 vector (AV:N/AC:L/PR:L/UI:N/S:C/C:N/I:N/A:H, base 7.7 High) indicates a network-reachable, low-complexity attack needing only minimal authentication and no user interaction, with availability-only impact and a scope change. Real-world risk is moderated by the PR:L requirement: an attacker must hold at least a Subscriber-level account, which is trivial on sites allowing open registration but a meaningful barrier on closed sites. There is no EPSS score, KEV listing, or POC in the provided data, so exploitation appears theoretical rather than active-this is a priority for sites with open registration running the plugin, and lower priority for registration-closed deployments. No confidentiality or integrity impact is claimed (C:N/I:N), so this is a destructive/DoS issue, not data theft; the practical worst case (deleting wp-config.php) can still cascade into site takeover during the resulting setup state, a nuance the availability-only scoring understates. |
| Exploit ScenarioDerived | An attacker registers a free Subscriber account on a JS Help Desk-enabled WordPress site (or uses an existing low-privilege login), then sends a crafted authenticated request to the plugin's file-deletion handler with a traversal payload such as ../../../../wp-config.php. The targeted file is deleted, knocking the site offline or pushing it into an installable state. No public POC is identified, but the low attack complexity (AC:L) makes weaponization straightforward for a motivated attacker. |
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Alert meAnalysisAIv1 – Jun 25, 2026
Arbitrary file deletion in the JS Help Desk (JS Support Ticket) WordPress plugin versions 3.1.1 and earlier lets a low-privileged authenticated user (Subscriber, PR:L) delete arbitrary files on the server via path traversal. Because the scope is changed (S:C) and impact is availability-only (A:H), an attacker can remove critical files such as wp-config.php to trigger denial of service or force WordPress into a reinstall/setup state. No public exploit is identified at time of analysis and the issue is not listed in CISA KEV; it was disclosed through Patchstack.
RemediationAI
No vendor-released patch version is identified at time of analysis, so confirm the latest available release via the WordPress plugin repository and the Patchstack advisory (https://patchstack.com/database/wordpress/plugin/js-support-ticket/vulnerability/wordpress-js-help-desk-plugin-3-1-1-arbitrary-file-deletion-vulnerability) and upgrade to any version above 3.1.1 once published. Until a fix is confirmed, the highest-value compensating control is to disable open user self-registration (Settings > General > 'Anyone can register') so attackers cannot obtain the required Subscriber account-trade-off: blocks legitimate self-signup. As an interim measure, deactivate the JS Help Desk plugin if the help-desk function is non-essential (trade-off: loss of ticketing), or place a WAF/virtual-patch rule (e.g. Patchstack) in front of the plugin's file-handling endpoints to block traversal sequences. Additionally, harden filesystem permissions so the web server user cannot delete core files like wp-config.php outside the upload directory, and audit existing Subscriber accounts for abuse.
Affected VersionsENISA
Affected Packages
Source: OSV (Open Source Vulnerabilities)
Affects your stack
Affects 1 package in euvd
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
The affected component is the JS Help Desk (slug: js-support-ticket) WordPress plugin authored by 'ahmad', per CPE cpe:2.3:a:ahmad:js_help_desk:*. The root cause is CWE-22 (Improper Limitation of a Pathname to a Restricted Directory, i.e. Path Traversal): a file-handling routine-typically an attachment, ticket, or temp-file deletion endpoint exposed to logged-in users-fails to sanitize a user-supplied path, allowing sequences like ../ to escape the intended directory. Since WordPress plugins commonly run file operations with the web server's privileges, a traversal in a delete handler resolves to arbitrary paths anywhere the PHP process can write, which the CVSS scope-change flag (S:C) reflects by impacting resources beyond the vulnerable component.
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Severity by source
AV:N/AC:L/PR:L/UI:N/S:C/C:N/I:N/A:H
Network-reachable endpoint with low complexity; Subscriber login required so PR:L; arbitrary file deletion crosses into core files (S:C) with availability-only impact (A:H), no C/I.
Primary rating from Vendor (Patchstack).
CVSS VectorVendor: Patchstack
DescriptionCVE.org
Subscriber Arbitrary File Deletion in JS Help Desk <= 3.1.1 versions.
Executive ViewAI
The JS Help Desk WordPress plugin (versions 3.1.1 and earlier) contains an arbitrary file deletion vulnerability exploitable by authenticated users with subscriber-level permissions, allowing deletion of critical files such as wp-config.php. This poses significant availability risk and could force WordPress sites offline or into a non-functional state, impacting business continuity and customer-facing operations.
No vendor-released patch identified at time of analysis. Interim mitigations: (1) Remove or deactivate the plugin if operationally feasible; (2) Restrict subscriber user account creation and capabilities; (3) Implement restrictive server file permissions using principle of least privilege to prevent deletion of wp-config.php and other critical files; (4) Deploy web application firewall (WAF) rules to block path traversal patterns; (5) Maintain independent, tested backups outside the WordPress installation; (6) Enable file integrity monitoring (FIM) to detect unauthorized file deletion attempts.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Path traversal exploits occur when applications use user-controlled input to construct file system paths without proper validation.
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EUVD-2026-39383
GHSA-rqqr-p8wr-f4rp
NVD
CVE.org
EPSS
Vulnrichment
VulDB
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