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Web Help Desk CVE-2024-45709

MEDIUM
Path Traversal (CWE-22)
2024-12-10 psirt@solarwinds.com
5.5
CVSS 3.1 · NVD
View

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V5 - File Handling Path canonicalization, traversal prevention
MITRE ATT&CK

2 techniques across 2 tactics: Discovery, Collection

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Impact

CVSS score of 5.5 (MEDIUM). Attack characteristics: local attack vector, low complexity, low privileges required, no user interaction not required.

Exploit ScenarioDerived

A local attacker with access to the system could access files and directories outside the intended path.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).
No patch listed yet 0.5% exploitation probability (EPSS)

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AnalysisAI

SolarWinds Web Help Desk was susceptible to a local file read vulnerability. Rated medium severity (CVSS 5.5), this vulnerability is low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Validate and canonicalize file paths. Use chroot or sandboxing. Reject input containing path separators or '../' sequences.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified as Path Traversal (CWE-22), which allows attackers to access files and directories outside the intended path. SolarWinds Web Help Desk was susceptible to a local file read vulnerability. This vulnerability requires the software be installed on Linux and configured to use non-default development/test mode making exposure to the vulnerability very limited. Affected products include: Solarwinds Web Help Desk.

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 5.5 MEDIUM
AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Local
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

DescriptionNVD

SolarWinds Web Help Desk was susceptible to a local file read vulnerability. This vulnerability requires the software be installed on Linux and configured to use non-default development/test mode making exposure to the vulnerability very limited.

Threat Intelligence Overview

EPSS Score
0.5%
Top 61% exploitable
Data Quality
2 sources
Confidence: Low

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity MEDIUM
CISA KEV No
Public POC No
EPSS 0.5%
Patch available No
Active threat No
Deciding rule
MEDIUM severity (CVSS 4.0-6.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Defer
Exploitation· derived
None
System Exposure· derived
Small
Automatable· derived
No
Human Impact· derived
Medium

Priority Score

28
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +28
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Path traversal exploits occur when applications use user-controlled input to construct file system paths without proper validation.

Affected Products (CPE)NVD

cpe:2.3:a:solarwinds:web_help_desk:*:*:*:*:*:*:*:*
CVE-2025-40551 CRITICAL POC
9.8 Jan 28

SolarWinds Web Help Desk contains an unauthenticated Java deserialization vulnerability (CVE-2025-40551, CVSS 9.8) that

CVE-2025-40536 HIGH POC
8.1 Jan 28

SolarWinds Web Help Desk contains a security control bypass vulnerability (CVE-2025-40536) that allows unauthenticated a

CVE-2025-26399 CRITICAL POC
9.8 Sep 23

SolarWinds Web Help Desk contains an unauthenticated deserialization RCE via AjaxProxy, a patch bypass of both CVE-2024-

CVE-2025-40552 CRITICAL POC
9.8 Jan 28

SolarWinds Web Help Desk has an authentication bypass vulnerability (EPSS 9.9%) that allows unauthenticated attackers to

CVE-2025-40554 CRITICAL POC
9.8 Jan 28

SolarWinds Web Help Desk has a second authentication bypass (EPSS 7.8%) providing yet another path to unauthenticated ad

CVE-2024-28986 CRITICAL POC
9.8 Aug 13

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that,

CVE-2024-28987 CRITICAL POC
9.1 Aug 21

The SolarWinds Web Help Desk (WHD) software is affected by a hardcoded credential vulnerability, allowing remote unauthe

CVE-2025-40553 CRITICAL POC
9.8 Jan 28

SolarWinds Web Help Desk has a second deserialization vulnerability (EPSS 11.9%) providing another unauthenticated RCE p

CVE-2024-28988 CRITICAL
9.8 Sep 01

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that,

CVE-2026-28323 CRITICAL
9.8 Jul 30

Authentication bypass in SolarWinds Web Help Desk (WHD) allows remote unauthenticated attackers to circumvent SAML 2.0 s

CVE-2026-28299 HIGH
7.5 Jun 02

Denial-of-service in SolarWinds Web Help Desk (2026.1 and all prior versions) lets remote unauthenticated attackers exha

CVE-2025-40537 HIGH
7.5 Jan 28

SolarWinds Web Help Desk was found to be susceptible to a hardcoded credentials vulnerability that, under certain situat

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