What is the CVSS score of CVE-2023-5421?

CVE-2023-5421 has a CVSS 3.1 base score of 5.5 (Medium). CVSS vector: CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N. EPSS exploitation probability: 0.4%.

Otrs CVE-2023-5421

MEDIUM

Improper Input Validation (CWE-20)

2023-10-16 security@otrs.com

Information Disclosure Otrs

5.5

CVSS 3.1 · NVD

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Vulnerability Assessment

Weakness	CWE CWE-20 OWASP Top 10:2025 A05:2025 - Injection ASVS 5.0 V2 - Validation and Business Logic Input validation, allowlisting
Impact	CVSS score of 5.5 (MEDIUM). Attack characteristics: network attack vector, low complexity, high privileges required, no user interaction not required.
Exploit ScenarioDerived	This vulnerability can be exploited remotely over the network. Successful exploitation could compromise the medium-severity affected system.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).

No patch listed yet 0.4% exploitation probability (EPSS)

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AnalysisAI

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the. Rated medium severity (CVSS 5.5), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

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Technical ContextAI · show details

This vulnerability is classified under CWE-20. An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34. Affected products include: Otrs. Version information: before 7.0.47.

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Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 5.5 MEDIUM

AV:N/AC:L/PR:H/UI:N/S:C/C:L/I:L/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector

Network

Attack Complexity

Low

Privileges Required

High

User Interaction

None

Scope

Changed

Confidentiality

Low

Integrity

Low

Availability

None

DescriptionNVD

An attacker who is logged into OTRS as an user with privileges to create and change customer user data may manipulate the CustomerID field to execute JavaScript code that runs immediatly after the data is saved.The issue onlyoccurs if the configuration for AdminCustomerUser::UseAutoComplete was changed before. This issue affects OTRS: from 7.0.X before 7.0.47, from 8.0.X before 8.0.37; ((OTRS)) Community Edition: from 6.0.X through 6.0.34.

Threat Intelligence Overview

EPSS Score

0.4%

Top 70% exploitable

Data Quality

2 sources

Confidence: Low

NVD

CVE.org

EPSS

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue

Severity MEDIUM

CISA KEV No

Public POC No

EPSS 0.4%

Patch available No

Active threat No

Deciding rule

MEDIUM severity (CVSS 4.0-6.9)

What every action level means

Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.

Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.

This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.

This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.

Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived

Scheduled

Exploitation· derived

None

System Exposure· derived

Open

Automatable· derived

Human Impact· derived

Medium

Priority Score

Low Medium High Critical

KEV: 0

EPSS: 0

CVSS: +28

PoC: 0

Weaponized: 0

Threat intel: 0

Gov advisory: 0

Attack Technique

Information Disclosure MEDIUM

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.