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HCL BigFix Service Management EUVDEUVD-2025-209704

| CVE-2025-31960 MEDIUM
Error Message Information Leak (CWE-209)
2026-05-06 HCL
5.3
CVSS 3.1 · Vendor: HCL
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Attack ChainAIDerived

Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain

  1. Access
    Send HTTP request with invalid consumer_company parameter
  2. Exploit
    Trigger unhandled exception in reporting module
  3. Execution
    Application displays error message containing sensitive details
  4. Impact
    Attacker harvests information to profile system

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A10:2025 - Mishandling of Exceptional Conditions
ASVS 5.0
V16 - Security Logging and Error Handling Error message sanitization
MITRE ATT&CK

1 technique across 1 tactic: Discovery

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Exploitation Conditions

Exploitation requires network-accessible exposure of the BigFix Service Management reporting module endpoint (typically via web interface or API). No authentication is required to trigger the exception. The condition is simply supplying an invalid or out-of-range value to the consumer_company parameter; no special configuration, feature flag, or deployment mode is needed. Limitations: only low-sensitivity information leakage occurs (CVSS C:L), and error responses do not directly enable code execution, privilege escalation, or availability impact. The information disclosed depends entirely on the error message content - if the application logs are well-secured and error pages generic, impact is minimal.

Impact

The CVSS 5.3 (AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N) indicates a low-to-moderate vulnerability with network accessibility and low confidentiality impact but no integrity or availability damage. No KEV listing, no public POC, and no EPSS score provided; exploitation probability is likely low unless error messages reveal high-value secrets (e.g., API keys, database credentials, customer PII). The lack of active exploitation signals suggests this is a theoretical disclosure risk rather than a weaponized threat. However, the ease of reproduction (supply invalid parameter → trigger exception) and network accessibility (no authentication) mean defenders should patch if error messages expose sensitive business logic. Organizations relying on security-through-obscurity should prioritize this; environments with defense-in-depth controls and WAF rules blocking error responses face minimal real-world risk.

Exploit ScenarioDerived

An unauthenticated attacker sends a crafted HTTP request to the BigFix Service Management reporting endpoint with an invalid consumer_company parameter value (e.g., consumer_company=-999 or consumer_company=<malicious_string>). The reporting module fails to validate the input and throws an unhandled exception, which is displayed in the HTTP response. The error message reveals database schema, API endpoint structure, or other technical details. The attacker iterates with different invalid values to map the application's internal structure and identify further attack surfaces.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).
No patch listed yet 0.0% exploitation probability (EPSS)

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AnalysisAIv1 – May 06, 2026

HCL BigFix Service Management (SM) leaks sensitive information through improper error handling in its reporting module. Unauthenticated remote attackers can trigger unhandled exceptions by submitting invalid or out-of-range values to the consumer_company parameter during report-viewing requests, exposing application details in error messages. CVSS score is moderate (5.3) but reflects low confidentiality impact with no integrity or availability impact.

RemediationAI

Apply the patch issued by HCL for BigFix Service Management as documented in vendor advisory KB0128144 (https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0128144). The patch adds proper input validation and exception handling to the consumer_company parameter in the reporting module, preventing error messages from leaking sensitive details. As an interim compensating control, restrict access to the BigFix SM reporting module via network firewall rules or WAF policies to trusted IP ranges only, and enable HTTP response body filtering to suppress stack traces and debugging information from reaching end users. Consider deploying a reverse proxy with error page rewriting to mask backend exceptions. These controls reduce information leakage but do not address the root cause and may impact legitimate users requiring debugging access.

Affected VersionsENISA

BigFix Service Management (SM) 23

Affects your stack

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Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

The vulnerability stems from CWE-209 (Information Exposure Through an Error Message), a common flaw where application error handling reveals sensitive technical details to attackers. In BigFix Service Management's reporting module, the parameter validation mechanism for consumer_company fails to sanitize exceptions before displaying them to users. The consumer_company parameter likely maps to an internal database query or business logic layer; when an invalid or out-of-range value is supplied, the application throws an unhandled exception that leaks debugging information, stack traces, database schema details, or other sensitive context. This is a classic information disclosure vulnerability with network-accessible attack surface (AV:N) requiring no authentication (PR:N) and no user interaction (UI:N).

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

Vendor (HCL) PRIMARY 5.3 MEDIUM
AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Primary rating from Vendor (HCL) · only source for this CVE.

CVSS VectorVendor: HCL

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
Low
Integrity
None
Availability
None

DescriptionCVE.org

HCL BigFix Service Management (SM) is vulnerable to information exposure due to improper error handling within its reporting module. It was observed that supplying an invalid or out-of-range value to the consumer_company parameter during a report-viewing request causes the application to trigger an unhandled exception.

Threat Intelligence Overview

EPSS Score
0.0%
Top 92% exploitable
Data Quality
6 sources
Confidence: High

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity MEDIUM
CISA KEV No
Public POC No
EPSS 0.0%
Patch available No
Active threat No
Deciding rule
MEDIUM severity (CVSS 4.0-6.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Scheduled
Exploitation
None
System Exposure· derived
Open
Automatable
No
Human Impact· derived
Medium
Technical Impact
Partial

Priority Score

26
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +26
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.

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