Attack ChainAIDerived
Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain
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AccessReach internet-facing ServiceNow AI Platform
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DeliverySend crafted unauthenticated request
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ExploitBypass authorization check
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ExecutionRead unentitled instance data
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ImpactPivot to further unintended access
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V8 - Authorization Access control enforcement
MITRE ATT&CK
1 technique across 1 tactic: Defense Evasion The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Exploitation Conditions | Exploitation requires network reachability to a ServiceNow AI Platform instance and no authentication (PR:N), user interaction (UI:N), or special attack requirements (AT:N) per the vendor vector - an unauthenticated user can access data on a running instance. The primary limiting factor is patch status: ServiceNow has already updated hosted instances, so exposure is concentrated on self-hosted and partner-managed deployments that have not yet applied the KB3159623 update or upgraded to a patched release. Impact is confined to unauthorized data reads (confidentiality only); the description does not indicate data modification or service disruption. The exact preconditions ('in certain circumstances'-style qualifiers) are not detailed in the public description, so the precise trigger conditions are known only to the vendor. |
| Impact | This is a genuine priority for ServiceNow customers despite the absence of exploitation telemetry. The vendor-assigned CVSS 4.0 vector (AV:N/AC:L/AT:N/PR:N/UI:N/VC:H) describes a fully network-reachable, unauthenticated, low-complexity authorization bypass with high confidentiality impact - the worst-case exposure profile short of code execution. The 8.7 base score is driven entirely by data confidentiality (VC:H) with no integrity or availability impact (VI:N/VA:N), which is consistent with the description of an authorization bypass that lets an attacker read data they are not entitled to. Countervailing signals: there is no EPSS score, no CISA KEV listing, and no public POC, and ServiceNow explicitly states it is not currently aware of malicious exploitation - so this is elevated-but-not-confirmed-active risk. No SSVC decision framework data was provided in the input. The CVSS PR:N (unauthenticated) claim is internally consistent with the description's 'unauthenticated user' language, so attack-vector and description agree. CWE is listed as N/A in the input, but the description ('authorization bypass ... access data ... otherwise would not be entitled') maps cleanly to CWE-639/CWE-863 (broken/improper authorization), which is worth noting since the 'Authentication Bypass' tag is a loose fit - the flaw is an authorization failure, not an authentication one. |
| Exploit ScenarioDerived | An unauthenticated remote attacker sends crafted requests to an internet-reachable ServiceNow AI Platform instance and, by exploiting the missing authorization check, retrieves records and data belonging to other tenants or privileged scopes that should be inaccessible. The description notes this could enable 'further unintended access,' so harvested data (identifiers, tokens, or configuration) may be pivoted into deeper access. No public exploit code is identified at time of analysis, and the vendor reports no known in-the-wild exploitation. |
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Alert meAnalysisAIv1 – Sep 24, 2026
Unauthenticated data disclosure in ServiceNow AI Platform instances stems from an authorization bypass (CVSS 8.7) that lets remote attackers read records they are not entitled to access. ServiceNow has already remediated its hosted instances, so exposure now concentrates on self-hosted and partner-managed deployments that have not applied the KB3159623 update or upgraded to a patched release. No public exploit code has been identified and no confirmed active exploitation (CISA KEV) has been reported, yet this remains a genuine priority for ServiceNow customers even in the absence of exploitation telemetry.
RemediationAI
Patch available per vendor advisory: ServiceNow has already deployed the fix to hosted instances, and self-hosted or partner-managed deployments should apply the update provided to them or upgrade to a patched release, following KB3159623 at https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3159623; because the available data does not publish an exact fixed version string, confirm the target build with ServiceNow before upgrading. If immediate patching is not possible, shrink the unauthenticated attack surface by blocking or restricting network access to the instance's user-facing ports to trusted networks, a VPN, or an authenticated reverse proxy (trade-off: external integrations, public service portals and mobile clients that depend on open reachability will break unless re-routed), and place the instance behind a WAF or API gateway able to reject anomalous unauthenticated read patterns (trade-off: false positives on legitimate portal traffic). Because the impact is read-only data exposure and may be silent, monitor logs for unusual unauthenticated record reads or broad queries against sensitive tables.
Affected VersionsENISA
Affects your stack
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Technical ContextAI · show details
The ServiceNow AI Platform is an enterprise workflow and AI service (ITSM, ITAM and related modules) delivered both hosted and self-hosted; the flaw is an authorization bypass in which server-side entitlement checks are not enforced on certain requests, allowing data reads outside a user's permissions. The CVSS:4.0 vector AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N, mirrored by the independent CVSS:3.1 assessment AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N, shows exploitation requires only network reachability with no authentication, no user interaction and no special attack requirements, with a high-confidentiality read and no integrity or availability impact. The vendor did not supply a CWE, but the described behavior aligns with the missing-authorization family (for example CWE-862 or CWE-284). The CPE cpe:2.3:a:servicenow:servicenow_ai_platform:*:*:*:*:*:*:*:* covers unpatched releases of the platform rather than a single build, and the exact trigger conditions remain undisclosed, so defenders cannot target a specific endpoint and must rely on the vendor's KB3159623 remediation.
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Severity by source
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N
Unauthenticated network authorization bypass (PR:N/AV:N/AC:L) yielding high confidentiality data disclosure only, with no integrity or availability impact and no confirmed scope change.
Primary rating from Vendor (SN).
CVSS VectorVendor: SN
DescriptionCVE.org
ServiceNow has remediated an authorization bypass security issue that was identified in the ServiceNow AI Platform. This security issue, if exploited, could enable an unauthenticated user to access data within the ServiceNow AI Platform that the user otherwise would not be entitled to access, potentially enabling further unintended access.
ServiceNow deployed a security update to hosted instances and ServiceNow provided the update to our partners and self-hosted customers. We are not currently aware of malicious exploitation against ServiceNow instances. We recommend customers promptly apply appropriate updates or upgrade to a patched release if they have not already done so.
Executive ViewAI
A high-severity authorization bypass (CVE-2026-86859, CVSS 8.7) in the ServiceNow AI Platform allows remote attackers to read records they are not entitled to see, exposing potentially sensitive service desk, HR, and customer data. ServiceNow's hosted environment has already been remediated, so residual risk sits entirely with organizations running self-hosted or partner-managed instances that have not yet applied the vendor's KB3159623 guidance or moved to a patched release. Because ServiceNow typically holds the system of record for IT, security, and employee workflows, any unauthorized read access can translate directly into regulatory notification obligations and loss of trust with customers and staff.
No vendor-released patch version identified at time of analysis. Interim mitigations: apply the vendor's KB3159623 remediation guidance or upgrade to a vendor-designated patched release where available; restrict inbound access to ServiceNow instances to trusted networks or VPN; monitor and alert on anomalous bulk record read activity; and obtain written confirmation of remediation status from any partner managing the platform on your behalf.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Authentication bypass attacks exploit flaws in the verification mechanisms that control access to systems and applications.
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EUVD-2026-86400
GHSA-hv69-7jxx-r484
NVD
CVE.org
EPSS
Vulnrichment
Exploit-DB