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Helpdesk CVE-2024-50394

HIGH
Improper Certificate Validation (CWE-295)
2025-03-07 security@qnapsecurity.com.tw
7.7
CVSS 4.0 · NVD
View

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A07:2025 - Authentication Failures
ASVS 5.0
V12 - Secure Communication Certificate validation
Impact

CVSS score of 7.7 (HIGH). Attack characteristics: network attack vector, low complexity, no privileges required, user interaction required. EPSS exploitation probability: 0.10%.

Exploit ScenarioDerived

This vulnerability can be exploited remotely over the network. Successful exploitation could compromise the high-severity affected system.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).
No patch listed yet 0.1% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 28, 2026

An improper certificate validation vulnerability has been reported to affect Helpdesk. Rated high severity (CVSS 7.7), this vulnerability is remotely exploitable, no authentication required, low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified under CWE-295. An improper certificate validation vulnerability has been reported to affect Helpdesk. If exploited, the vulnerability could allow remote attackers to compromise the security of the system. We have already fixed the vulnerability in the following version: Helpdesk 3.3.3 and later Affected products include: Qnap Helpdesk.

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 7.7 HIGH
CVSS:4.0/AV:N/AC:L/AT:P/PR:N/UI:P/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Network
Attack Complexity
Low
Attack Requirements
Present
Privileges Required
None
User Interaction
Passive
Vulnerable system: Confidentiality
High
Vulnerable system: Integrity
High
Vulnerable system: Availability
High
Subsequent system: Confidentiality
None
Subsequent system: Integrity
None
Subsequent system: Availability
None

DescriptionCVE.org

An improper certificate validation vulnerability has been reported to affect Helpdesk. If exploited, the vulnerability could allow remote attackers to compromise the security of the system.

We have already fixed the vulnerability in the following version: Helpdesk 3.3.3 and later

Executive ViewAI

Why It Matters

Organizations using An improper certificate validation vulnerability face notable risk from CVE-2024-50394 rated CVSS 7.7. Exploitation could compromise the security of affected deployments. Organizations should apply vendor updates when available and consider compensating controls in the interim.

Business Impact: High
Compensating Controls

Apply vendor patch. If immediate patching is not feasible: (1) Implement network-level access controls to limit exposure; (2) Enable enhanced monitoring and alerting; (3) Apply principle of least privilege.

Threat Intelligence Overview

EPSS Score
0.1%
Top 73% exploitable
Data Quality
3 sources
Confidence: Low

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC No
EPSS 0.1%
Patch available No
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Scheduled
Exploitation· derived
None
System Exposure· derived
Open
Automatable· derived
No
Human Impact
High

Priority Score

38
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +38
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.

Affected Products (CPE)CVE.org

cpe:2.3:a:qnap:helpdesk:*:*:*:*:*:*:*:*
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SQL injection in Frappe HelpDesk 1.14.0 dashboard functionality allows authenticated attackers to execute arbitrary SQL

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9.8 Aug 13

Command injection vulnerability in Helpdesk versions 1.1.21 and earlier in QNAP QTS 4.2.6 build 20180531, QTS 4.3.3 buil

CVE-2026-78434 MEDIUM POC
5.5 Aug 24

Unauthenticated actors can post ticket replies in Faveo Helpdesk versions 2.0.0 through 2.0.3 by sending crafted request

CVE-2020-11431 CRITICAL
9.1 May 07

The documentation component in i-net Clear Reports 16.0 to 19.2, HelpDesk 8.0 to 8.3, and PDFC 4.3 to 6.2 allows a remot

CVE-2021-28814 HIGH
8.8 Jun 11

An improper access control vulnerability has been reported to affect QNAP NAS. Rated high severity (CVSS 8.8), this vuln

CVE-2024-58343 MEDIUM POC
4.3 Apr 16

Vision Helpdesk before 5.7.0 (patched in 5.6.10) allows attackers to read user profiles via modified serialized cookie d

CVE-2020-2500 MEDIUM
6.5 Jul 01

This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Rated med

CVE-2026-23758 MEDIUM
6.4 Apr 20

GFI HelpDesk before version 4.99.9 allows authenticated staff members to inject persistent JavaScript into ticket subjec

CVE-2026-78435 LOW POC
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Path traversal in Faveo Helpdesk versions 2.0.0 through 2.0.3 enables remote authenticated administrators to delete arbi

CVE-2026-23756 MEDIUM
5.1 Apr 20

Stored cross-site scripting in GFI HelpDesk before version 4.99.9 allows authenticated staff members to inject arbitrary

CVE-2026-23757 MEDIUM
5.1 Apr 20

Stored cross-site scripting in GFI HelpDesk before version 4.99.10 allows authenticated attackers to inject arbitrary Ja

CVE-2026-23753 MEDIUM
4.8 Apr 20

GFI HelpDesk before version 4.99.9 contains a stored cross-site scripting vulnerability in language management where the

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