Helpdesk
CVE-2018-0714
CRITICAL
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A05:2025 - Injection
ASVS 5.0
V1 - Encoding and Sanitization Command injection prevention
MITRE ATT&CK
1 technique across 1 tactic: Execution The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 9.8 (CRITICAL). Attack characteristics: network attack vector, low complexity, no privileges required, no user interaction not required. |
| Exploit ScenarioDerived | A remote attacker could inject arbitrary commands into system command execution by sending crafted requests to the affected application. No authentication is required to exploit this vulnerability. |
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Alert meAnalysisAI
Command injection vulnerability in Helpdesk versions 1.1.21 and earlier in QNAP QTS 4.2.6 build 20180531, QTS 4.3.3 build 20180528, QTS 4.3.4 build 20180528 and their earlier versions could allow. Rated critical severity (CVSS 9.8), this vulnerability is remotely exploitable, no authentication required, low attack complexity. No vendor patch available.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Use parameterized APIs, avoid shell execution, validate input with strict allowlists.
Affects your stack
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Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Command Injection (CWE-77), which allows attackers to inject arbitrary commands into system command execution. Command injection vulnerability in Helpdesk versions 1.1.21 and earlier in QNAP QTS 4.2.6 build 20180531, QTS 4.3.3 build 20180528, QTS 4.3.4 build 20180528 and their earlier versions could allow remote attackers to run arbitrary commands in the compromised application. Affected products include: Qnap Helpdesk.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
DescriptionNVD
Command injection vulnerability in Helpdesk versions 1.1.21 and earlier in QNAP QTS 4.2.6 build 20180531, QTS 4.3.3 build 20180528, QTS 4.3.4 build 20180528 and their earlier versions could allow remote attackers to run arbitrary commands in the compromised application.
Threat Intelligence Overview
NVD
CVE.org
EPSS
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
OS command injection occurs when an application passes unsanitized user input directly into system shell commands.
Affected Products (CPE)NVD
SQL injection in Frappe HelpDesk 1.14.0 dashboard functionality allows authenticated attackers to execute arbitrary SQL
Unauthenticated actors can post ticket replies in Faveo Helpdesk versions 2.0.0 through 2.0.3 by sending crafted request
The documentation component in i-net Clear Reports 16.0 to 19.2, HelpDesk 8.0 to 8.3, and PDFC 4.3 to 6.2 allows a remot
An improper access control vulnerability has been reported to affect QNAP NAS. Rated high severity (CVSS 8.8), this vuln
Vision Helpdesk before 5.7.0 (patched in 5.6.10) allows attackers to read user profiles via modified serialized cookie d
An improper certificate validation vulnerability has been reported to affect Helpdesk. Rated high severity (CVSS 7.7), t
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Rated med
GFI HelpDesk before version 4.99.9 allows authenticated staff members to inject persistent JavaScript into ticket subjec
Path traversal in Faveo Helpdesk versions 2.0.0 through 2.0.3 enables remote authenticated administrators to delete arbi
Stored cross-site scripting in GFI HelpDesk before version 4.99.9 allows authenticated staff members to inject arbitrary
Stored cross-site scripting in GFI HelpDesk before version 4.99.10 allows authenticated attackers to inject arbitrary Ja
Frappe Helpdesk releases before 1.26.0 trust a client-supplied raised_by value in the hd_ticket.api.new endpoint, lettin
GitHub PoC
Exploit-DB