Helpdesk
CVE-2020-2500
MEDIUM
Severity by source
AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:L/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
Lifecycle Timeline
1DescriptionNVD
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions.
AnalysisAI
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Rated medium severity (CVSS 6.5), this vulnerability is remotely exploitable, no authentication required, low attack complexity. No vendor patch available.
Technical ContextAI
This vulnerability is classified under CWE-284. This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Attackers can access the sensitive data on QNAP Kayako server with API keys. We have replaced the API key to mitigate the vulnerability, and already fixed the issue in Helpdesk 3.0.1 and later versions. Affected products include: Qnap Helpdesk.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.
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Same weakness CWE-284 – Improper Access Control
View allSame technique Authentication Bypass
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External POC / Exploit Code
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