Skip to main content

Osticket CVE-2018-7195

HIGH
2018-03-27 cve@mitre.org
8.1
CVSS 3.0 · NVD
View

Vulnerability Assessment

Impact

CVSS score of 8.1 (HIGH). Attack characteristics: network attack vector, high complexity, no privileges required, no user interaction not required. Public proof-of-concept exploit code is available. EPSS exploitation probability: 1.02%.

Exploit ScenarioDerived

This vulnerability can be exploited remotely over the network. Successful exploitation could compromise the high-severity affected system.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).
No patch listed yet 1.0% exploitation probability (EPSS)

Get an e-mail when this CVE is exploited, patched or re-scored. Free account.

Alert me

AnalysisAI

Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary passwords (when an associated e-mail address is known) by leveraging guest access and guessing a 6-digit number. Rated high severity (CVSS 8.1), this vulnerability is remotely exploitable, no authentication required. Public exploit code available and no vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary passwords (when an associated e-mail address is known) by leveraging guest access and guessing a 6-digit number. Affected products include: Enhancesoft Osticket. Version information: before 1.10.2.

Know when Osticket gets its next vulnerability

  • Watch products and get an email when something new is published
  • Check this CVE against your own stack and servers
  • Exploit and PoC references, threat intelligence from 22 sources

No credit card · 7-day full trial

Severity by source

NVD PRIMARY 8.1 HIGH
AV:N/AC:H/PR:N/UI:N/S:U/C:H/I:H/A:H

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Network
Attack Complexity
High
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

DescriptionNVD

Enhancesoft osTicket before 1.10.2 allows remote attackers to reset arbitrary passwords (when an associated e-mail address is known) by leveraging guest access and guessing a 6-digit number.

Threat Intelligence Overview

EPSS Score
1.0%
Top 41% exploitable
Exploit
POC
Public exploit code exists
Data Quality
4 sources
Confidence: Medium

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC Yes
EPSS 1.0%
Patch available No
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Scheduled
Exploitation· derived
Poc
System Exposure· derived
Open
Automatable· derived
No
Human Impact· derived
Medium

Priority Score

61
Low Medium High Critical
KEV: 0
EPSS: +1
CVSS: +40
PoC: +20
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.

Affected Products (CPE)NVD

cpe:2.3:a:enhancesoft:osticket:*:*:*:*:*:*:*:*
CVE-2020-24881 CRITICAL POC
9.8 Nov 02

SSRF exists in osTicket before 1.14.3, where an attacker can add malicious file to server or perform port scanning. Rate

CVE-2017-15580 CRITICAL POC
9.8 Oct 23

osTicket 1.10.1 provides a functionality to upload 'html' files with associated formats. Rated critical severity (CVSS 9

CVE-2026-22200 HIGH POC
8.7 Jan 12

Arbitrary local file read in Enhancesoft osTicket 1.18.x (before 1.18.3) and 1.17.x (before 1.17.7) lets a remote unauth

CVE-2019-14749 HIGH POC
8.8 Aug 07

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. Rated high severity (CVSS 8.8), this vulnera

CVE-2017-14396 CRITICAL POC
9.8 Sep 12

In osTicket before 1.10.1, SQL injection is possible by constructing an array via use of square brackets at the end of a

CVE-2019-14750 MEDIUM POC
6.1 Aug 07

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. Rated medium severity (CVSS 6.1), this vulne

CVE-2023-30082 HIGH POC
7.5 Jun 14

A denial of service attack might be launched against the server if an unusually lengthy password (more than 10000000 cha

CVE-2021-45811 MEDIUM POC
6.5 Sep 08

A SQL injection vulnerability in the "Search" functionality of "tickets.php" page in osTicket 1.15.x allows authenticate

CVE-2019-11537 MEDIUM POC
6.1 Apr 25

In osTicket before 1.12, XSS exists via /upload/file.php, /upload/scp/users.php?do=import-users, and /upload/scp/ajax.ph

CVE-2018-7196 MEDIUM POC
6.1 Mar 27

Cross-site scripting (XSS) vulnerability in /scp/index.php in Enhancesoft osTicket before 1.10.2 allows remote attackers

CVE-2018-7193 MEDIUM POC
6.1 Mar 27

Cross-site scripting (XSS) vulnerability in /scp/directory.php in Enhancesoft osTicket before 1.10.2 allows remote attac

CVE-2025-26241 MEDIUM POC
6.5 May 05

A SQL injection vulnerability in the "Search" functionality of "tickets.php" page in osTicket <=1.17.5 allows authentica

References

Advisories & patches

This site uses cookies essential for authentication and security. No tracking or analytics cookies are used. Privacy Policy