What is the CVSS score of CVE-2019-14749?

CVE-2019-14749 has a CVSS 3.0 base score of 8.8 (High). CVSS vector: CVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H. EPSS exploitation probability: 9.6%.

Is there a public PoC exploit available for CVE-2019-14749?

Yes, a public proof-of-concept exploit is available for CVE-2019-14749. Prioritise patching immediately. EPSS: 9.6%.

Is there a patch available for CVE-2019-14749?

Yes, a patch is available for CVE-2019-14749. Update the affected software to the latest version immediately.

Osticket CVE-2019-14749

HIGH

Improper Neutralization of Formula Elements in a CSV File (CWE-1236)

2019-08-07 cve@mitre.org

Code Injection Osticket Enhancesoft

8.8

CVSS 3.0 · NVD

View

Vulnerability Assessment

Weakness	CWE CWE-1236 ASVS 5.0 V1 - Encoding and Sanitization CSV injection prevention
Impact	CVSS score of 8.8 (HIGH). Attack characteristics: network attack vector, low complexity, no privileges required, user interaction required. Public proof-of-concept exploit code is available. EPSS exploitation probability: 9.61%.
Exploit ScenarioDerived	This vulnerability can be exploited remotely over the network. Successful exploitation could compromise the high-severity affected system.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).

Patch available 9.6% exploitation probability (EPSS)

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AnalysisAI

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. Rated high severity (CVSS 8.8), this vulnerability is remotely exploitable, no authentication required, low attack complexity. Public exploit code available.

RemediationAI

A vendor patch is available. Apply the latest security update as soon as possible. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified under CWE-1236. An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected. Affected products include: Enhancesoft Osticket. Version information: before 1.10.7.

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Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 8.8 HIGH

AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:H/A:H

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector

Network

Attack Complexity

Low

Privileges Required

None

User Interaction

Required

Scope

Unchanged

Confidentiality

High

Integrity

High

Availability

High

DescriptionNVD

An issue was discovered in osTicket before 1.10.7 and 1.12.x before 1.12.1. CSV (aka Formula) injection exists in the export spreadsheets functionality. These spreadsheets are generated dynamically from unvalidated or unfiltered user input in the Name and Internal Notes fields in the Users tab, and the Issue Summary field in the tickets tab. This allows other agents to download data in a .csv file format or .xls file format. This is used as input for spreadsheet applications such as Excel and OpenOffice Calc, resulting in a situation where cells in the spreadsheets can contain input from an untrusted source. As a result, the end user who is accessing the exported spreadsheet can be affected.

Threat Intelligence Overview

EPSS Score

9.6%

Top 5% exploitable

Exploit

POC

Public exploit code exists

Data Quality

6 sources

Confidence: High

NVD

CVE.org

EPSS

Exploit-DB

GitHub

VulDB

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue

Severity HIGH

CISA KEV No

Public POC Yes

EPSS 9.6%

Patch available Yes

Active threat No

Deciding rule

HIGH severity (CVSS 7.0-8.9)

What every action level means

Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.

Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.

This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.

This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.

Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived

Scheduled

Exploitation· derived

Poc

System Exposure· derived

Open

Automatable· derived

Human Impact· derived

Medium

Priority Score

Low Medium High Critical

KEV: 0

EPSS: +10

CVSS: +44

PoC: +20

Weaponized: 0

Threat intel: 0

Gov advisory: 0

Attack Technique

Code Injection CRITICAL

Code injection occurs when an application accepts user input and passes it directly into a language interpreter or evaluator without proper sanitization.