Sysaid
CVE-2015-2997
MEDIUM
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V14 - Data Protection Data exposure prevention
MITRE ATT&CK
2 techniques across 2 tactics: Collection, Discovery The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 5.0 (MEDIUM). Attack characteristics: network attack vector, low complexity. Public proof-of-concept exploit code is available. EPSS exploitation probability: 80.83%. |
| Exploit ScenarioDerived | A remote attacker could access sensitive data that should not be disclosed by sending crafted requests to the affected application. |
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Alert meAnalysisAI
SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal. Rated medium severity (CVSS 5.0), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available and EPSS exploitation probability 80.8%.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Minimize information in error messages, implement proper access controls, encrypt sensitive data at rest and in transit.
Affects your stack
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Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Exposure of Sensitive Information (CWE-200), which allows attackers to access sensitive data that should not be disclosed. SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message. Affected products include: Sysaid. Version information: before 15.2.
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Severity by source
AV:N/AC:L/Au:N/C:P/I:N/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
DescriptionCVE.org
SysAid Help Desk before 15.2 allows remote attackers to obtain sensitive information via an invalid value in the accountid parameter to getAgentLogFile, as demonstrated by a large directory traversal sequence, which reveals the installation path in an error message.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Path traversal exploits occur when applications use user-controlled input to construct file system paths without proper validation.
Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.
Affected Products (CPE)CVE.org
In SysAid On-Premise before 23.3.36, a path traversal vulnerability leads to code execution after an attacker writes a f
SysAid On-Prem versions through 23.3.40 contain an unauthenticated XXE injection in the Checkin processing, enabling adm
SysAid On-Prem contains a second unauthenticated XXE injection in Server URL processing, providing an alternative attack
Multiple directory traversal vulnerabilities in SysAid Help Desk before 15.2 allow remote attackers to (1) read arbitrar
The RdsLogsEntry servlet in SysAid Help Desk before 15.2 does not properly check file extensions, which allows remote at
Unrestricted file upload vulnerability in ChangePhoto.jsp in SysAid Help Desk before 15.2 allows remote administrators t
SysAid Help Desk before 15.2 does not properly restrict access to certain functionality, which allows remote attackers t
SysAid Help Desk before 15.2 uses a hardcoded encryption key, which makes it easier for remote attackers to obtain sensi
SysAid On-Prem versions <= 23.3.40 are vulnerable to an unauthenticated XML External Entity (XXE) vulnerability in the l
SysAid Help Desk before 15.2 allows remote attackers to cause a denial of service (CPU and memory consumption) via a lar
SysAid On-Premise 20.1.11, by default, allows the AJP protocol port, which is vulnerable to a GhostCat attack. Rated cri
SysAid 20.3.64 b14 is affected by Blind and Stacker SQL injection via AssetManagementChart.jsp (GET computerID), AssetMa
NVD
CVE.org
EPSS
Exploit-DB
GitHub PoC