Debian Linux
CVE-2020-1767
MEDIUM
Severity by source
AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:L/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
Lifecycle Timeline
1DescriptionNVD
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions.
AnalysisAI
Agent A is able to save a draft (i.e. Rated medium severity (CVSS 4.3), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.
Technical ContextAI
Agent A is able to save a draft (i.e. for customer reply). Then Agent B can open the draft, change the text completely and send it in the name of Agent A. For the customer it will not be visible that the message was sent by another agent. This issue affects: ((OTRS)) Community Edition 6.0.x version 6.0.24 and prior versions. OTRS 7.0.x version 7.0.13 and prior versions. Affected products include: Otrs, Debian Debian Linux. Version information: version 6.0.24.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.
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