Otrs
CVE-2019-12746
MEDIUM
Severity by source
AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:H/I:N/A:N
Lifecycle Timeline
1DescriptionNVD
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.
AnalysisAI
An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. Rated medium severity (CVSS 6.5), this vulnerability is remotely exploitable, no authentication required, low attack complexity. This Exposure of Sensitive Information vulnerability could allow attackers to access sensitive data that should not be disclosed.
Technical ContextAI
This vulnerability is classified as Exposure of Sensitive Information (CWE-200), which allows attackers to access sensitive data that should not be disclosed. An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user. Affected products include: Otrs, Debian Debian Linux. Version information: through 5.0.36.
RemediationAI
A vendor patch is available. Apply the latest security update as soon as possible. Minimize information in error messages, implement proper access controls, encrypt sensitive data at rest and in transit.
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.2
In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenti
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm,
Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=[XSS]
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to
Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via Tic
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x befor
Unauthenticated SQL injection in OTRS and the legacy ((OTRS)) Community Edition database layer enables authentication by
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS base
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with
Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15,
Same weakness CWE-200 – Information Exposure
View allSame technique Information Disclosure
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External POC / Exploit Code
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