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Unified Contact Center Express CVE-2019-12633

HIGH
Improper Input Validation (CWE-20)
2019-09-05 psirt@cisco.com
7.5
CVSS 3.1 · NVD
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Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A05:2025 - Injection
ASVS 5.0
V2 - Validation and Business Logic Input validation, allowlisting
Impact

CVSS score of 7.5 (HIGH). Attack characteristics: network attack vector, low complexity, no privileges required, no user interaction not required.

Exploit ScenarioDerived

This vulnerability can be exploited remotely over the network. Successful exploitation could compromise the high-severity affected system.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).
No patch listed yet 1.5% exploitation probability (EPSS)

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AnalysisAI

A vulnerability in Cisco Unified Contact Center Express (Unified CCX) could allow an unauthenticated, remote attacker to bypass access controls and conduct a server-side request forgery (SSRF) attack. Rated high severity (CVSS 7.5), this vulnerability is remotely exploitable, no authentication required, low attack complexity. No vendor patch available.

RemediationAI

No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply vendor patches when available. Implement network segmentation and monitoring as interim mitigations.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified under CWE-20. A vulnerability in Cisco Unified Contact Center Express (Unified CCX) could allow an unauthenticated, remote attacker to bypass access controls and conduct a server-side request forgery (SSRF) attack on a targeted system. The vulnerability is due to improper validation of user-supplied input on the affected system. An attacker could exploit this vulnerability by sending the user of the web application a crafted request. If the request is processed, the attacker could access the system and perform unauthorized actions. Affected products include: Cisco Unified Contact Center Express.

Severity by source

NVD PRIMARY 7.5 HIGH
AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:H/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
None
Integrity
High
Availability
None

DescriptionNVD

A vulnerability in Cisco Unified Contact Center Express (Unified CCX) could allow an unauthenticated, remote attacker to bypass access controls and conduct a server-side request forgery (SSRF) attack on a targeted system. The vulnerability is due to improper validation of user-supplied input on the affected system. An attacker could exploit this vulnerability by sending the user of the web application a crafted request. If the request is processed, the attacker could access the system and perform unauthorized actions.

Threat Intelligence Overview

EPSS Score
1.5%
Top 28% exploitable
Data Quality
2 sources
Confidence: Low

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC No
EPSS 1.5%
Patch available No
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Scheduled
Exploitation· derived
None
System Exposure· derived
Open
Automatable· derived
Yes
Human Impact· derived
Medium

Priority Score

40
Low Medium High Critical
KEV: 0
EPSS: +2
CVSS: +38
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Server-Side Request Forgery exploits applications that fetch remote resources based on user-supplied URLs.

Affected Products (CPE)NVD

cpe:2.3:a:cisco:unified_contact_center_express:*:*:*:*:*:*:*:*
cpe:2.3:a:cisco:unified_contact_center_express:12.0\(1\):*:*:*:*:*:*:*
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