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Support Board EUVDEUVD-2026-37463

| CVE-2026-27395 CRITICAL
Incorrect Privilege Assignment (CWE-266)
2026-06-16 Patchstack
9.8
CVSS 3.1 · Vendor: Patchstack
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Attack ChainAIDerived

Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain

  1. Access
    Identify WordPress site running Support Board <3.8.9
  2. Delivery
    Send unauthenticated request to vulnerable plugin endpoint
  3. Exploit
    Trigger incorrect privilege assignment
  4. Execution
    Obtain administrator-level account
  5. Persist
    Upload malicious plugin for PHP execution
  6. Impact
    Establish persistent site control

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A06:2025 - Insecure Design
ASVS 5.0
V8 - Authorization Privilege assignment review
Exploitation Conditions

No special conditions - remote unauthenticated exploitation against default configurations of the Support Board WordPress plugin at any version below 3.8.9 (CVSS AV:N/AC:L/PR:N/UI:N). Limiting factors: the target WordPress site must have the Support Board plugin installed and activated (it is not a core WordPress component), the plugin version must be earlier than 3.8.9, and the vulnerable plugin endpoints (typically admin-ajax.php actions or REST routes) must be reachable from the attacker's network position - sites that gate /wp-admin/ or REST routes behind IP allow-lists, authentication proxies, or aggressive WAF rules reduce exposure even on vulnerable versions.

Impact

Real-world risk is high and should be treated as priority remediation. The CVSS 3.1 vector AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H indicates remote, low-complexity, unauthenticated exploitation with full impact to confidentiality, integrity, and availability - the classic pre-auth-to-admin profile that attackers automate against WordPress plugins. The vulnerability is NOT currently listed in CISA KEV, and no EPSS score or public POC was provided in the input, so we have no public exploit identified at time of analysis. However, Patchstack-reported WordPress plugin privilege-escalation flaws are routinely incorporated into mass-scanning toolkits within days of disclosure, and the unauthenticated nature combined with the plugin's role (handling external customer interactions, often exposed at site edges) materially elevates real-world risk above the raw signals. EPSS data is missing from the input - defenders should monitor it as a leading indicator.

Exploit ScenarioDerived

An attacker scans the public internet for WordPress sites running Support Board < 3.8.9 (typically fingerprinted via plugin assets or readme.txt), then sends a crafted unauthenticated HTTP request to the vulnerable endpoint to either register a new account with elevated capabilities or promote an existing low-privilege account to administrator. With administrator role obtained, the attacker uploads a malicious plugin or theme containing PHP, achieving arbitrary code execution and persistent site control. No public exploit identified at time of analysis, but the CVSS AC:L profile suggests a straightforward, scriptable request once the vulnerable endpoint is identified.

Act Now Prioritize within 24-48h. Why: CRITICAL severity.
Patch available 0.5% exploitation probability (EPSS)

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AnalysisAIv1 – Jun 16, 2026

Unauthenticated privilege escalation in the Support Board WordPress plugin (versions prior to 3.8.9) allows remote attackers with no credentials to elevate privileges on affected WordPress sites. The flaw was reported by Patchstack and is tied to CWE-266 (Incorrect Privilege Assignment), with a critical CVSS 3.1 base score of 9.8 reflecting network-reachable, low-complexity exploitation. No public exploit identified at time of analysis, but the unauthenticated nature and plugin's customer-support role make this a high-priority patch for any WordPress site running it.

RemediationAI

Vendor-released patch: Support Board 3.8.9 - upgrade the plugin to version 3.8.9 or later via the WordPress plugin manager or by replacing the plugin files, then verify the installed version in Plugins > Installed Plugins. Patchstack advisory at https://patchstack.com/database/wordpress/plugin/supportboard/vulnerability/wordpress-support-board-plugin-3-8-9-privilege-escalation-vulnerability provides the authoritative reference. If immediate patching is not possible, compensating controls include temporarily deactivating the Support Board plugin (side effect: customer chat/ticketing will be unavailable to site visitors), restricting access to /wp-admin/admin-ajax.php and any plugin-specific REST routes (e.g., /wp-json/supportboard/*) via a WAF or web server ACL to known-good sources (side effect: legitimate end-user support interactions from arbitrary IPs will break), and auditing the wp_users and wp_usermeta tables for unexpected administrator accounts or wp_capabilities changes created since the plugin was installed.

Affected VersionsENISA

Support Board n/a <3.8.9

Affected Packages

euvd support_board_n_a fix: 3.8.9

Source: OSV (Open Source Vulnerabilities)

Affects your stack

Affects 1 package in euvd

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

Support Board is a WordPress plugin (vendor: schiocco) used for customer support, live chat, and ticketing on WordPress-powered sites, identified by CPE cpe:2.3:a:schiocco:support_board:*:*:*:*:*:*:*:*. The CWE-266 (Incorrect Privilege Assignment) root cause indicates that the plugin assigns privileges to a user, role, or session in a way that does not properly enforce intended access boundaries - typically a missing capability check, a role-assignment endpoint reachable without authentication, or an AJAX/REST handler that lets an unauthenticated request modify user attributes such as WordPress role or meta. Because WordPress role escalation generally yields administrative control over the site (including plugin/theme upload and arbitrary PHP execution), CWE-266 in this context functions as a stepping stone to full site compromise.

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Severity by source

Vendor (Patchstack) PRIMARY 9.8 CRITICAL
AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
vuln.today AI 9.8 CRITICAL

Unauthenticated remote privilege escalation in a WordPress plugin yields admin-equivalent control, giving full C/I/A impact at AV:N/AC:L/PR:N/UI:N.

3.1 AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
4.0 AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N

Primary rating from Vendor (Patchstack).

CVSS VectorVendor: Patchstack

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

Lifecycle Timeline

1
Patch available
Jun 16, 2026 - 23:02 EUVD

DescriptionCVE.org

Unauthenticated Privilege Escalation in Support Board < 3.8.9 versions.

Executive ViewAI

Why It Matters

The Support Board WordPress plugin (versions prior to 3.8.9) contains a critical unauthenticated privilege escalation vulnerability (CVE-2026-27395, CVSS 9.8) that allows remote attackers to gain unauthorized administrative access to affected WordPress sites without any credentials. Any organization using this plugin for customer support is directly exposed to account takeover, data breach, and website compromise. Immediate patching to version 3.8.9 or later is required to prevent exploitation.

Business Impact: Severe
Compensating Controls

Apply vendor patch.

Threat Intelligence Overview

EPSS Score
0.5%
Top 62% exploitable
Data Quality
5 sources
Confidence: Medium

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity CRITICAL
CISA KEV No
Public POC No
EPSS 0.5%
Patch available Yes
Active threat No
Deciding rule
CRITICAL severity
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision
Out-of-Cycle
Exploitation
None
System Exposure· derived
Open
Automatable
Yes
Human Impact
Very High
Technical Impact
Total

Priority Score

49
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +49
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Privilege escalation occurs when an attacker leverages flaws in access control mechanisms to gain permissions beyond what they were originally granted.

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