Attack ChainAIDerived
Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain
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AccessIdentify WordPress site running Support Board <3.8.9
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DeliverySend unauthenticated request to vulnerable plugin endpoint
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ExploitTrigger incorrect privilege assignment
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ExecutionObtain administrator-level account
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PersistUpload malicious plugin for PHP execution
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ImpactEstablish persistent site control
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A06:2025 - Insecure Design
ASVS 5.0
V8 - Authorization Privilege assignment review
|
| Exploitation Conditions | No special conditions - remote unauthenticated exploitation against default configurations of the Support Board WordPress plugin at any version below 3.8.9 (CVSS AV:N/AC:L/PR:N/UI:N). Limiting factors: the target WordPress site must have the Support Board plugin installed and activated (it is not a core WordPress component), the plugin version must be earlier than 3.8.9, and the vulnerable plugin endpoints (typically admin-ajax.php actions or REST routes) must be reachable from the attacker's network position - sites that gate /wp-admin/ or REST routes behind IP allow-lists, authentication proxies, or aggressive WAF rules reduce exposure even on vulnerable versions. |
| Impact | Real-world risk is high and should be treated as priority remediation. The CVSS 3.1 vector AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H indicates remote, low-complexity, unauthenticated exploitation with full impact to confidentiality, integrity, and availability - the classic pre-auth-to-admin profile that attackers automate against WordPress plugins. The vulnerability is NOT currently listed in CISA KEV, and no EPSS score or public POC was provided in the input, so we have no public exploit identified at time of analysis. However, Patchstack-reported WordPress plugin privilege-escalation flaws are routinely incorporated into mass-scanning toolkits within days of disclosure, and the unauthenticated nature combined with the plugin's role (handling external customer interactions, often exposed at site edges) materially elevates real-world risk above the raw signals. EPSS data is missing from the input - defenders should monitor it as a leading indicator. |
| Exploit ScenarioDerived | An attacker scans the public internet for WordPress sites running Support Board < 3.8.9 (typically fingerprinted via plugin assets or readme.txt), then sends a crafted unauthenticated HTTP request to the vulnerable endpoint to either register a new account with elevated capabilities or promote an existing low-privilege account to administrator. With administrator role obtained, the attacker uploads a malicious plugin or theme containing PHP, achieving arbitrary code execution and persistent site control. No public exploit identified at time of analysis, but the CVSS AC:L profile suggests a straightforward, scriptable request once the vulnerable endpoint is identified. |
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Alert meAnalysisAIv1 – Jun 16, 2026
Unauthenticated privilege escalation in the Support Board WordPress plugin (versions prior to 3.8.9) allows remote attackers with no credentials to elevate privileges on affected WordPress sites. The flaw was reported by Patchstack and is tied to CWE-266 (Incorrect Privilege Assignment), with a critical CVSS 3.1 base score of 9.8 reflecting network-reachable, low-complexity exploitation. No public exploit identified at time of analysis, but the unauthenticated nature and plugin's customer-support role make this a high-priority patch for any WordPress site running it.
RemediationAI
Vendor-released patch: Support Board 3.8.9 - upgrade the plugin to version 3.8.9 or later via the WordPress plugin manager or by replacing the plugin files, then verify the installed version in Plugins > Installed Plugins. Patchstack advisory at https://patchstack.com/database/wordpress/plugin/supportboard/vulnerability/wordpress-support-board-plugin-3-8-9-privilege-escalation-vulnerability provides the authoritative reference. If immediate patching is not possible, compensating controls include temporarily deactivating the Support Board plugin (side effect: customer chat/ticketing will be unavailable to site visitors), restricting access to /wp-admin/admin-ajax.php and any plugin-specific REST routes (e.g., /wp-json/supportboard/*) via a WAF or web server ACL to known-good sources (side effect: legitimate end-user support interactions from arbitrary IPs will break), and auditing the wp_users and wp_usermeta tables for unexpected administrator accounts or wp_capabilities changes created since the plugin was installed.
Affected VersionsENISA
Affected Packages
Source: OSV (Open Source Vulnerabilities)
Affects your stack
Affects 1 package in euvd
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Technical ContextAI · show details
Support Board is a WordPress plugin (vendor: schiocco) used for customer support, live chat, and ticketing on WordPress-powered sites, identified by CPE cpe:2.3:a:schiocco:support_board:*:*:*:*:*:*:*:*. The CWE-266 (Incorrect Privilege Assignment) root cause indicates that the plugin assigns privileges to a user, role, or session in a way that does not properly enforce intended access boundaries - typically a missing capability check, a role-assignment endpoint reachable without authentication, or an AJAX/REST handler that lets an unauthenticated request modify user attributes such as WordPress role or meta. Because WordPress role escalation generally yields administrative control over the site (including plugin/theme upload and arbitrary PHP execution), CWE-266 in this context functions as a stepping stone to full site compromise.
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Severity by source
AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H
Unauthenticated remote privilege escalation in a WordPress plugin yields admin-equivalent control, giving full C/I/A impact at AV:N/AC:L/PR:N/UI:N.
Primary rating from Vendor (Patchstack).
CVSS VectorVendor: Patchstack
Lifecycle Timeline
1DescriptionCVE.org
Unauthenticated Privilege Escalation in Support Board < 3.8.9 versions.
Executive ViewAI
The Support Board WordPress plugin (versions prior to 3.8.9) contains a critical unauthenticated privilege escalation vulnerability (CVE-2026-27395, CVSS 9.8) that allows remote attackers to gain unauthorized administrative access to affected WordPress sites without any credentials. Any organization using this plugin for customer support is directly exposed to account takeover, data breach, and website compromise. Immediate patching to version 3.8.9 or later is required to prevent exploitation.
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Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Privilege escalation occurs when an attacker leverages flaws in access control mechanisms to gain permissions beyond what they were originally granted.
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EUVD-2026-37463
NVD
CVE.org
EPSS
Vulnrichment
GitHub PoC
Exploit-DB