CVSS VectorNVD
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Lifecycle Timeline
2DescriptionNVD
FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.215, the assigned-only restriction is applied to direct conversation view and folder queries, but not to non-folder query builders. Global search and the AJAX filter path still reveal conversations that should be hidden. Version 1.8.215 fixes the vulnerability.
AnalysisAI
FreeScout prior to version 1.8.215 leaks confidential help desk conversations to authenticated users through global search and AJAX filter endpoints, bypassing per-conversation access controls that should restrict visibility to assigned agents. An authenticated user with any level of helpdesk access can enumerate and view conversations they should not have permission to access via non-folder query builders, revealing sensitive customer and internal communication that the application explicitly restricts in folder views.
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External POC / Exploit Code
Leaving vuln.today
EUVD-2026-24191