What is the CVSS score of CVE-2025-40728?

CVE-2025-40728 has a CVSS 3.1 base score of 8.8 (High). CVSS vector: CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H. EPSS exploitation probability: 0.1%.

How to fix or mitigate CVE-2025-40728?

Within 24 hours: Disable or restrict access to the /customer_support/manage_user.php endpoint; implement WAF rules to block SQL injection patterns in the id parameter; review access logs for suspicious activity. Within 7 days: Deploy input validation and parameterized queries as code-level fixes; conduct a database audit for unauthorized modifications. Within 30 days: Implement comprehensive input sanitization across all endpoints; establish a patch testing timeline with the vendor; conduct security awareness training for developers.

Customer Support System CVE-2025-40728

EUVD-2025-18375 HIGH

SQL Injection (CWE-89)

2025-06-16 cve-coordination@incibe.es

PHP Information Disclosure SQLi Customer Support System Oretnom23

8.8

CVSS 3.1 · NVD

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Vulnerability Assessment

Weakness	CWE CWE-89 OWASP Top 10:2025 A05:2025 - Injection ASVS 5.0 V1 - Encoding and Sanitization Parameterized queries, prepared statements MITRE ATT&CK 2 techniques across 2 tactics: Initial Access, Persistence The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. Sign in to read
Impact	CVSS 8.8. EPSS 0.1%. No patch confirmed.
Exploit ScenarioDerived	An attacker could exploit this vulnerability in Customer Support System to compromise the security of affected deployments, potentially impacting confidentiality, integrity, or availability.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).

No patch listed yet 0.1% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 14, 2026

A SQL injection vulnerability in Customer Support System (CVSS 8.8) that allows an authenticated attacker. High severity vulnerability requiring prompt remediation.

Earlier versions of this analysis (1)

v1 Mar 14, 2026 - 21:59 CVSS 8.8

SQL injection vulnerability in Customer Support System v1.0. This vulnerability allows an authenticated attacker to retrieve, create, update and delete databases via the id parameter in the /customer_

RemediationAI

Monitor vendor channels for patch availability. Implement input validation and WAF rules as interim mitigation.

Affected VersionsENISA

Customer Support System all versions

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

CWE-89 (SQL Injection). CVSS 8.8 indicates high severity. Affects Customer Support System.

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Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 8.8 HIGH

AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector

Network

Attack Complexity

Low

Privileges Required

Low

User Interaction

None

Scope

Unchanged

Confidentiality

High

Integrity

High

Availability

High

DescriptionCVE.org

Executive ViewAI

Why It Matters

A SQL injection vulnerability in our Customer Support System v1.0 allows authenticated users to manipulate or delete database records, potentially exposing or corrupting customer data and business-critical information. This requires immediate action as no patch is currently available and the vulnerability poses significant risk to data integrity and customer trust.

Business Impact: High

Compensating Controls

Implement WAF rules to block SQL injection payloads in the id parameter; restrict database user permissions to minimum required privileges; enable database activity monitoring and alerting; consider disabling the affected /customer_support/manage_user.php endpoint if non-critical; implement network segmentation to limit authenticated access to this system; enable detailed audit logging for all database operations.

Threat Intelligence Overview

EPSS Score

0.1%

Top 82% exploitable

Data Quality

4 sources

Confidence: Medium

EUVD

NVD

CVE.org

EPSS

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue

Severity HIGH

CISA KEV No

Public POC No

EPSS 0.1%

Patch available No

Active threat No

Deciding rule

HIGH severity (CVSS 7.0-8.9)

What every action level means

Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.

Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.

This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.

This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.

Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived

Scheduled

Exploitation· derived

None

System Exposure· derived

Open

Automatable· derived

Human Impact

High

Priority Score

Low Medium High Critical

KEV: 0

EPSS: 0

CVSS: +44

PoC: 0

Weaponized: 0

Threat intel: 0

Gov advisory: 0

Attack Technique

SQL Injection HIGH

SQL injection exploits the way applications construct database queries by mixing user input directly into SQL statements.

Information Disclosure MEDIUM

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.