Helpdesk
CVE-2024-27125
MEDIUM
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A05:2025 - Injection
ASVS 5.0
V1 - Encoding and Sanitization Output encoding, context-aware escaping
MITRE ATT&CK
2 techniques across 2 tactics: Initial Access, Execution The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 4.8 (MEDIUM). Attack characteristics: network attack vector, low complexity, high privileges required, user interaction required. |
| Exploit ScenarioDerived | A remote attacker could inject malicious scripts into web pages viewed by other users by sending crafted requests to the affected application. |
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Alert meAnalysisAI
A cross-site scripting (XSS) vulnerability has been reported to affect Helpdesk. Rated medium severity (CVSS 4.8), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Sanitize all user input, use Content-Security-Policy headers, encode output contextually (HTML, JS, URL). Use frameworks with built-in XSS protection.
Affects your stack
Find out whether the stacks and servers you run are on an affected version.
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Cross-Site Scripting (XSS) (CWE-79), which allows attackers to inject malicious scripts into web pages viewed by other users. A cross-site scripting (XSS) vulnerability has been reported to affect Helpdesk. If exploited, the vulnerability could allow authenticated administrators to inject malicious code via a network. We have already fixed the vulnerability in the following version: Helpdesk 3.3.1 and later Affected products include: Qnap Helpdesk.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
DescriptionNVD
A cross-site scripting (XSS) vulnerability has been reported to affect Helpdesk. If exploited, the vulnerability could allow authenticated administrators to inject malicious code via a network.
We have already fixed the vulnerability in the following version: Helpdesk 3.3.1 and later
Threat Intelligence Overview
NVD
CVE.org
EPSS
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Cross-Site Scripting occurs when an application accepts untrusted data and sends it to a web browser without proper validation or encoding.
Affected Products (CPE)NVD
SQL injection in Frappe HelpDesk 1.14.0 dashboard functionality allows authenticated attackers to execute arbitrary SQL
Command injection vulnerability in Helpdesk versions 1.1.21 and earlier in QNAP QTS 4.2.6 build 20180531, QTS 4.3.3 buil
Unauthenticated actors can post ticket replies in Faveo Helpdesk versions 2.0.0 through 2.0.3 by sending crafted request
The documentation component in i-net Clear Reports 16.0 to 19.2, HelpDesk 8.0 to 8.3, and PDFC 4.3 to 6.2 allows a remot
An improper access control vulnerability has been reported to affect QNAP NAS. Rated high severity (CVSS 8.8), this vuln
Vision Helpdesk before 5.7.0 (patched in 5.6.10) allows attackers to read user profiles via modified serialized cookie d
An improper certificate validation vulnerability has been reported to affect Helpdesk. Rated high severity (CVSS 7.7), t
This improper access control vulnerability in Helpdesk allows attackers to get control of QNAP Kayako service. Rated med
GFI HelpDesk before version 4.99.9 allows authenticated staff members to inject persistent JavaScript into ticket subjec
Path traversal in Faveo Helpdesk versions 2.0.0 through 2.0.3 enables remote authenticated administrators to delete arbi
Stored cross-site scripting in GFI HelpDesk before version 4.99.9 allows authenticated staff members to inject arbitrary
Stored cross-site scripting in GFI HelpDesk before version 4.99.10 allows authenticated attackers to inject arbitrary Ja
GitHub PoC
Exploit-DB