CVE-2024-12171

HIGH
2025-02-01 [email protected]
8.8
CVSS 3.1
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CVSS Vector

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

Lifecycle Timeline

3
Analysis Generated
Mar 28, 2026 - 18:06 vuln.today
Patch Released
Mar 28, 2026 - 18:06 nvd
Patch available
CVE Published
Feb 01, 2025 - 04:15 nvd
HIGH 8.8

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

Analysis

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all. Rated high severity (CVSS 8.8), this vulnerability is remotely exploitable, low attack complexity. This Missing Authorization vulnerability could allow attackers to access resources or perform actions without proper authorization checks.

Technical Context

This vulnerability is classified as Missing Authorization (CWE-862), which allows attackers to access resources or perform actions without proper authorization checks. The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts. Affected products include: Elula Wsdesk.

Affected Products

Elula Wsdesk.

Remediation

A vendor patch is available. Apply the latest security update as soon as possible. Implement role-based access control, validate authorization on every request server-side, apply principle of least privilege.

Priority Score

44
Low Medium High Critical
KEV: 0
EPSS: +0.2
CVSS: +44
POC: 0

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CVE-2024-12171 vulnerability details – vuln.today

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