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Smartertrack CVE-2020-36926

HIGH
Exposure of Sensitive System Information to an Unauthorized Control Sphere (CWE-497)
2026-01-16 disclosure@vulncheck.com
7.5
CVSS 3.1 · NVD
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Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V14 - Data Protection System info exposure prevention
Impact

CVSS 7.5 (HIGH). Attack vector: Network. Complexity: Low. Privileges required: None. User interaction: None. Public exploit/POC available.

Exploit ScenarioDerived

An attacker could exploit this vulnerability to compromise the affected system.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).
No patch listed yet 0.1% exploitation probability (EPSS)

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AnalysisAIv1 – Mar 12, 2026

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. [CVSS 7.5 HIGH]

RemediationAI

Monitor vendor advisories for a patch. Restrict network access to the affected service where possible.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

Affects Smartertrack. SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 7.5 HIGH
AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

Lifecycle Timeline

2
PoC Detected
Feb 09, 2026 - 15:12 vuln.today
Public exploit code
CVE Published
Jan 16, 2026 - 00:16 nvd
HIGH 7.5

DescriptionCVE.org

SmarterTrack 7922 contains an information disclosure vulnerability in the Chat Management search form that reveals agent identification details. Attackers can access the vulnerable /Management/Chat/frmChatSearch.aspx endpoint to retrieve agents' first and last names along with their unique identifiers.

Executive ViewAI

Why It Matters

Organizations using SmarterTrack 7922 face notable risk from CVE-2020-36926 rated CVSS 7.5. Exploitation could compromise the security of affected deployments. Proof-of-concept code is publicly available, increasing the risk of exploitation. Organizations should apply vendor updates when available and consider compensating controls in the interim.

Business Impact: High
Compensating Controls

Apply vendor patch. If immediate patching is not feasible: (1) Implement network-level access controls to limit exposure; (2) Enable enhanced monitoring and alerting; (3) Apply principle of least privilege.

Threat Intelligence Overview

EPSS Score
0.1%
Top 82% exploitable
Exploit
POC
Public exploit code exists
Data Quality
4 sources
Confidence: Medium

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC Yes
EPSS 0.1%
Patch available No
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Out-of-Cycle
Exploitation· derived
Poc
System Exposure· derived
Open
Automatable· derived
Yes
Human Impact
High

Priority Score

58
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +38
PoC: +20
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.

Affected Products (CPE)CVE.org

cpe:2.3:a:smartertools:smartertrack:10.0:*:*:*:*:*:*:*
cpe:2.3:a:smartertools:smartertrack:14.0:*:*:*:*:*:*:*

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