Manageengine Servicedesk Plus
CVE-2019-10273
MEDIUM
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A07:2025 - Authentication Failures
ASVS 5.0
V6 - Authentication Authentication mechanism validation
MITRE ATT&CK
2 techniques across 2 tactics: Defense Evasion, Initial Access The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 4.3 (MEDIUM). Attack characteristics: network attack vector, low complexity, low privileges required, no user interaction not required. Public proof-of-concept exploit code is available. |
| Exploit ScenarioDerived | A remote attacker could bypass authentication mechanisms to gain unauthorized access by sending crafted requests to the affected application. |
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Alert meAnalysisAI
Information leakage vulnerability in the /mc login page in ManageEngine ServiceDesk Plus 9.3 software allows authenticated users to enumerate active users. Rated medium severity (CVSS 4.3), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available and no vendor patch available.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Implement multi-factor authentication, enforce strong password policies, use proven authentication frameworks.
Affects your stack
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Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Improper Authentication (CWE-287), which allows attackers to bypass authentication mechanisms to gain unauthorized access. Information leakage vulnerability in the /mc login page in ManageEngine ServiceDesk Plus 9.3 software allows authenticated users to enumerate active users. Due to a flaw within the way the authentication is handled, an attacker is able to login and verify any active account. Affected products include: Zohocorp Manageengine Servicedesk Plus.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
DescriptionNVD
Information leakage vulnerability in the /mc login page in ManageEngine ServiceDesk Plus 9.3 software allows authenticated users to enumerate active users. Due to a flaw within the way the authentication is handled, an attacker is able to login and verify any active account.
Threat Intelligence Overview
NVD
CVE.org
EPSS
Exploit-DB
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Authentication bypass attacks exploit flaws in the verification mechanisms that control access to systems and applications.
Affected Products (CPE)NVD
Multiple Zoho ManageEngine on-premise products allow unauthenticated remote code execution through SAML SSO functionalit
Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014
Zoho ManageEngine ServiceDesk Plus before 11302 is vulnerable to authentication bypass that allows a few REST-API URLs w
Zoho ManageEngine ServiceDesk Plus (SDP) before 10.0 build 10012 allows remote attackers to upload arbitrary files via l
Zoho ManageEngine ServiceDesk Plus 10 before 10509 allows unauthenticated sensitive information leakage during Fail Over
Incomplete List of Disallowed Inputs in ManageEngine ServiceDesk Plus before version 11205 allows a remote, authenticate
Zoho ManageEngine Service Plus before 11.1 build 11112 allows low-privilege authenticated users to discover the File Pro
Insufficient output sanitization in ManageEngine ServiceDesk Plus before version 11200 and ManageEngine AssetExplorer be
An issue was discovered in Zoho ManageEngine ServiceDesk Plus 10.5. Rated medium severity (CVSS 6.1), this vulnerability
An issue was discovered in the Purchase component of Zoho ManageEngine ServiceDesk Plus. Rated medium severity (CVSS 6.1
An issue was discovered in Zoho ManageEngine ServiceDesk Plus 9.3. Rated medium severity (CVSS 6.1), this vulnerability
An issue was discovered in Zoho ManageEngine ServiceDesk Plus 9.3. Rated medium severity (CVSS 6.1), this vulnerability
GitHub PoC