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Service Manager CVE-2016-2025

HIGH
Information Exposure (CWE-200)
2016-05-30 cve@mitre.org
7.5
CVSS 3.0 · NVD
View

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V14 - Data Protection Data exposure prevention
MITRE ATT&CK

2 techniques across 2 tactics: Collection, Discovery

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Impact

CVSS score of 7.5 (HIGH). Attack characteristics: network attack vector, low complexity, no privileges required, no user interaction not required. EPSS exploitation probability: 0.65%.

Exploit ScenarioDerived

A remote attacker could access sensitive data that should not be disclosed by sending crafted requests to the affected application. No authentication is required to exploit this vulnerability.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).
Patch available 0.7% exploitation probability (EPSS)

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AnalysisAI

HPE Service Manager 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, and 9.41 allows remote attackers to obtain sensitive information via unspecified vectors, related to the Web Client, Service Request. Rated high severity (CVSS 7.5), this vulnerability is remotely exploitable, no authentication required, low attack complexity. This Exposure of Sensitive Information vulnerability could allow attackers to access sensitive data that should not be disclosed.

RemediationAI

A vendor patch is available. Apply the latest security update as soon as possible. Minimize information in error messages, implement proper access controls, encrypt sensitive data at rest and in transit.

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

This vulnerability is classified as Exposure of Sensitive Information (CWE-200), which allows attackers to access sensitive data that should not be disclosed. HPE Service Manager 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, and 9.41 allows remote attackers to obtain sensitive information via unspecified vectors, related to the Web Client, Service Request Catalog, and Mobility components. Affected products include: Hp Service Manager.

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  • Exploit and PoC references, threat intelligence from 22 sources

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Severity by source

NVD PRIMARY 7.5 HIGH
AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

DescriptionCVE.org

HPE Service Manager 9.30, 9.31, 9.32, 9.33, 9.34, 9.35, 9.40, and 9.41 allows remote attackers to obtain sensitive information via unspecified vectors, related to the Web Client, Service Request Catalog, and Mobility components.

Threat Intelligence Overview

EPSS Score
0.7%
Top 29% exploitable
Data Quality
3 sources
Confidence: Low

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC No
EPSS 0.7%
Patch available Yes
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Scheduled
Exploitation· derived
None
System Exposure· derived
Open
Automatable· derived
Yes
Human Impact· derived
Medium

Priority Score

39
Low Medium High Critical
KEV: 0
EPSS: +1
CVSS: +38
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Information disclosure occurs when an application unintentionally exposes sensitive data that aids attackers in reconnaissance or directly compromises security.

Affected Products (CPE)CVE.org

cpe:2.3:a:hp:service_manager:9.30:*:*:*:*:*:*:*
cpe:2.3:a:hp:service_manager:9.31:*:*:*:*:*:*:*
cpe:2.3:a:hp:service_manager:9.32:*:*:*:*:*:*:*
cpe:2.3:a:hp:service_manager:9.33:*:*:*:*:*:*:*
cpe:2.3:a:hp:service_manager:9.34:*:*:*:*:*:*:*
cpe:2.3:a:hp:service_manager:9.35:*:*:*:*:*:*:*
cpe:2.3:a:hp:service_manager:9.40:*:*:*:*:*:*:*
cpe:2.3:a:hp:service_manager:9.41:*:*:*:*:*:*:*
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