Skip to main content

Cisco Finesse EUVDEUVD-2026-94451

| CVE-2026-20362 HIGH
Server-Side Request Forgery (SSRF) (CWE-918)
2026-10-07 cisco GHSA-q64m-jwqm-gm66
7.2
CVSS 3.1 · Vendor: cisco
View

Attack ChainAIDerived

Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain

  1. Access
    Reach Finesse management interface
  2. Delivery
    Send crafted HTTP request
  3. Exploit
    Trigger SSRF via improper input validation
  4. Execution
    Server queries associated back-end services
  5. Impact
    Obtain limited sensitive information

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V4 - API and Web Service URL allowlisting, SSRF prevention
MITRE ATT&CK

2 techniques across 2 tactics: Initial Access, Credential Access

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Exploitation Conditions

Exploitation requires network access to the Cisco Finesse web-based management interface, which must be reachable by the attacker; the flaw is improper input validation of specific HTTP requests, so sending a single crafted HTTP request to that interface suffices with no authentication, no privileges, and no user interaction (AV:N/AC:L/PR:N/UI:N against default configurations). The practical limiting factors are: (1) the management interface is frequently segmented on internal/management networks rather than internet-exposed, constraining who can reach it; and (2) impact is bounded to 'limited sensitive information' from services associated with the device, not full data access or control. No special non-default feature or configuration mode is named as a prerequisite in the description.

Impact

The CVSS 3.1 vector (AV:N/AC:L/PR:N/UI:N) describes a remotely reachable, low-complexity, unauthenticated flaw, which normally signals high priority; however, the impact metrics are deliberately modest (C:L/I:L/A:N) and the vendor-assigned 7.2 score is driven largely by the scope change (S:C) rather than by severe direct impact. This is an SSRF (CWE-918) that, per Cisco's own description, yields only 'limited sensitive information' - not code execution, full data disclosure, or service disruption. No EPSS score, CISA KEV listing, or public POC is present in the provided data, so there is currently no evidence of active exploitation or weaponization; exploitation status is 'no public exploit identified at time of analysis.' Net assessment: a genuine but moderate-priority issue - the unauthenticated network reachability warrants patching, but the limited confidentiality/integrity impact and absence of exploitation signals place it below critical RCE-class bugs. Note the Cisco-assigned I:L is not substantiated by the description text, which mentions only information disclosure (confidentiality); verify the integrity claim with the vendor advisory.

Exploit ScenarioDerived

An attacker with network reachability to the Cisco Finesse web-based management interface sends a crafted HTTP request that the server fails to validate, coercing the server into making attacker-influenced requests to internal/associated back-end services. The attacker uses the resulting SSRF to retrieve limited sensitive information from services the Finesse host can reach. No authentication or user interaction is required (PR:N/UI:N), but no public exploit code is identified at time of analysis.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).
No patch listed yet 0.5% exploitation probability (EPSS)

Get an e-mail when this CVE is exploited, patched or re-scored. Free account.

Alert me

AnalysisAIv1 – Oct 07, 2026

Unauthenticated server-side request forgery (SSRF) in the Cisco Finesse web-based management interface lets remote attackers send crafted HTTP requests that cause the device to make requests to associated services, potentially exposing limited sensitive information. The flaw is caused by improper input validation for specific HTTP requests and requires network reachability to the management interface but no credentials or user interaction; CVSS 3.1 score is 7.2, driven largely by scope change rather than severe direct impact. No public exploit identified at time of analysis.

RemediationAI

Cisco's advisory at https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-finesse-ssrf-mmSuyugS is the authoritative source for fixed software; no exact fix version was included in the supplied data, so obtain and apply the vendor-recommended release when confirmed. Until patching is possible, restrict access to the Finesse web-based management interface with management-network ACLs, VPN-only access, or a jump host so only trusted administrative sources can reach it; the trade-off is reduced remote management convenience and possible operational delays. Also limit outbound traffic from Finesse to unexpected internal services and monitor logs for SSRF-shaped requests, accepting some added operational overhead and potential false positives.

Affected VersionsENISA

Cisco Finesse 12.6(1)ES2
Cisco Finesse 12.6(1)ES8
Cisco Finesse 12.6(1)ES3
Cisco Finesse 12.6(2)
Cisco Finesse 12.6(2)ES7
Cisco Finesse 12.6(2)ES2
Cisco Finesse 12.6(2)ES8
Cisco Finesse 15.0(1)
Cisco Finesse 12.6(2)ES1
Cisco Finesse 12.6(1)ES10
Cisco Finesse 12.6(1)ES9
Cisco Finesse 12.6(1)ES11
Cisco Finesse 12.6(2)ES6
Cisco Finesse 15.0(1)ES202508
Cisco Finesse 15.0(1)SU1
Cisco Finesse 12.6(2)ES4
Cisco Finesse 12.6(2)ES3
Cisco Finesse 12.6(1)ES1
Cisco Finesse 12.6(1)ES4
Cisco Finesse 12.6(1)ES7
Cisco Finesse 12.6(1)ES6
Cisco Finesse 12.6(1)
Cisco Finesse 15.0(1)ES202511
Cisco Finesse 12.6(1)ES5
Cisco Finesse 15.0(1)ES202602
Cisco Finesse 15.0(1)SU2
Cisco Finesse 12.6(2)ES5
Cisco Finesse 12.6(1)ES7_ET

Affects your stack

Find out whether the stacks and servers you run are on an affected version.

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

CWE-918 (Server-Side Request Forgery) in Cisco Finesse arises from improper validation of input in the web-based management interface's handling of specific HTTP requests. An unauthenticated remote attacker can craft a request that makes the Finesse server initiate outbound connections to services associated with the affected device, yielding limited sensitive information rather than full control or broad data access. The assessed CVSS 3.1 vector AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:N/A:N indicates remote, low-complexity, unauthenticated exploitation with scope change and limited confidentiality impact; the CPE entry cpe:2.3:a:cisco:cisco_finesse:*:*:*:*:*:*:*:* identifies Cisco Finesse broadly, and the advisory at https://sec.cloudapps.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-finesse-ssrf-mmSuyugS should be consulted for exact affected and fixed releases.

Know when Cisco Finesse gets its next vulnerability

  • Watch products and get an email when something new is published
  • Check this CVE against your own stack and servers
  • Exploit and PoC references, threat intelligence from 22 sources

No credit card · 7-day full trial

Severity by source

Vendor (cisco) PRIMARY 7.2 HIGH
AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:L/A:N
vuln.today AI 5.8 MEDIUM

Unauthenticated single crafted request gives AV:N/AC:L/PR:N/UI:N; SSRF reaching associated services gives S:C/C:L; description cites only info disclosure, so I:N (diverges from Cisco's I:L) and A:N.

3.1 AV:N/AC:L/PR:N/UI:N/S:C/C:L/I:N/A:N
4.0 AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:N/VA:N/SC:L/SI:N/SA:N

Primary rating from Vendor (cisco).

CVSS VectorVendor: cisco

Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

DescriptionCVE.org

A vulnerability in the web-based management interface of Cisco Finesse could allow an unauthenticated, remote attacker to conduct server-side request forgery (SSRF) attacks through an affected device.

This vulnerability is due to improper input validation for specific HTTP requests. An attacker could exploit this vulnerability by sending a crafted HTTP request to an affected device. A successful exploit could allow the attacker to obtain limited sensitive information for services that are associated with the affected device.

Executive ViewAI

Why It Matters

Cisco Finesse deployments that expose their web management interface to reachable networks are affected by a server-side request forgery flaw that could allow an outside party to make the system issue requests to services it trusts, with the potential for limited sensitive information disclosure. Because the affected component underpins contact center agent and supervisor operations, an exploitation attempt or an unpatched exposure carries operational risk to customer-facing service continuity, not just data risk. Leadership should care because no vendor patch is currently available, so protection depends entirely on how tightly the management plane is segmented and monitored.

Business Impact: Medium
Compensating Controls

No vendor-released patch identified at time of analysis. Interim mitigations: restrict network reachability to the Finesse management interface to a hardened administrative segment or VPN with IP allow-listing and MFA; block the management interface at perimeter and inter-zone firewalls; apply egress filtering on Finesse hosts so they cannot reach unapproved internal services; proxy and log management traffic, and alert on anomalous outbound requests originating from Finesse.

Threat Intelligence Overview

EPSS Score
0.5%
Top 61% exploitable
Prevalence
Medium
Cisco contact-center component, common in enterprises but not everywhere
Data Quality
5 sources
Confidence: Medium

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC No
EPSS 0.5%
Patch available No
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision
Scheduled
Exploitation
None
System Exposure· derived
Open
Automatable
Yes
Human Impact
Medium
Technical Impact
Partial

Priority Score

36
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +36
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Server-Side Request Forgery exploits applications that fetch remote resources based on user-supplied URLs.

This site uses cookies essential for authentication and security. No tracking or analytics cookies are used. Privacy Policy