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Remote Control for Zoom Contact Center CVE-2026-53406

| EUVDEUVD-2026-36521 HIGH
Insufficient Verification of Data Authenticity (CWE-345)
2026-06-12 Zoom GHSA-789h-4f4q-2gq6
7.8
CVSS 3.1 · Vendor: Zoom
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Attack ChainAIDerived

Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain

  1. Access
    Obtain low-privileged local access on agent host
  2. Delivery
    Identify vulnerable Remote Control component (<7.0.0)
  3. Exploit
    Craft unauthenticated data accepted by privileged process
  4. Execution
    Trigger insufficient authenticity check (CWE-345)
  5. Persist
    Execute code in privileged context
  6. Impact
    Escalate to SYSTEM and persist

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A08:2025 - Software or Data Integrity Failures
ASVS 5.0
V15 - Secure Coding and Architecture Data authenticity verification
Exploitation Conditions

Exploitation requires local access to a Windows endpoint that has Remote Control for Zoom Contact Center installed at a version below 7.0.0, and the attacker must already hold valid low-privileged authenticated access on that host (CVSS PR:L). No user interaction is required (UI:N), and attack complexity is low (AC:L), but exploitation is bounded to hosts where the vulnerable component is actually deployed - typically contact-center agent workstations rather than general-purpose endpoints - and to attackers who have already obtained an initial foothold, which excludes purely remote unauthenticated abuse.

Impact

The CVSS 3.1 vector AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H indicates a local, low-complexity attack requiring only low privileges, with no user interaction and full CIA impact - consistent with a classic Windows local privilege escalation. EPSS data was not provided in the input, and CISA KEV does not list this CVE, so no evidence of active exploitation exists; combined with no public POC, real-world risk today is moderate rather than urgent. The principal limiting factor is the requirement for a foothold on a Windows endpoint that already runs the Zoom Contact Center remote-control component, which narrows the population of vulnerable hosts to contact-center agent workstations. Defenders should treat this as a meaningful post-exploitation hardening item - especially relevant to threat models involving malicious insiders or chained attacks - rather than an emergency patch event.

Exploit ScenarioDerived

A malicious insider or an attacker who has already obtained low-privileged code execution on a contact-center agent's Windows workstation - for example via a phishing payload - runs a local tool that crafts unauthenticated data accepted by the privileged Remote Control component. The component acts on this data without verifying its authenticity, yielding code execution or token theft in the privileged context and escalating the attacker from a standard user to SYSTEM or an equivalent high-integrity context. No public POC is identified at time of analysis, so exploitation would currently require independent development.

This Week Schedule remediation this week. Why: HIGH severity (CVSS 7.0-8.9).
Patch available 0.0% exploitation probability (EPSS)

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AnalysisAIv1 – Jun 12, 2026

Local privilege escalation in Remote Control for Zoom Contact Center for Windows prior to version 7.0.0 allows an authenticated user with local access to elevate privileges due to insufficient verification of data authenticity. The flaw, reported by Zoom and tracked in bulletin ZSB-26009, carries a CVSS 3.1 base score of 7.8 (High) with no public exploit identified at time of analysis. Exploitation requires existing local authenticated access, which limits opportunistic abuse but makes this a strong post-compromise pivot on workstations running the Zoom Contact Center remote control component.

RemediationAI

Vendor-released patch: upgrade Remote Control for Zoom Contact Center for Windows to version 7.0.0 or later, per Zoom security bulletin ZSB-26009 (https://www.zoom.com/en/trust/security-bulletin/zsb-26009). Where immediate patching is not possible, compensating controls include restricting interactive logon and local accounts on contact-center agent workstations to trusted personnel only, applying application allow-listing (e.g., Windows Defender Application Control or AppLocker) to block untrusted binaries that could supply crafted input to the trusted component, and using EDR to monitor for unexpected child processes or token manipulation originating from the Zoom remote control process - noting these reduce but do not eliminate exploitability and may add operational friction for legitimate agent tooling. Temporarily disabling or uninstalling the Remote Control component on hosts that do not require it is the strongest mitigation, at the cost of losing remote-assist functionality for those agents.

Affected VersionsENISA

Remote Control for Zoom Contact Center 0 <7.0.0

Affected Packages

euvd remote_control_for_zoom_contact_center fix: 7.0.0

Source: OSV (Open Source Vulnerabilities)

Affects your stack

Affects 1 package in euvd

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

The vulnerability resides in the Windows build of the Remote Control feature shipped with Zoom Contact Center, an agent-side desktop component used to facilitate remote assistance and screen-control sessions within Zoom's contact center workflows. The root cause is CWE-345 (Insufficient Verification of Data Authenticity), meaning the application accepts data - likely commands, configuration input, IPC messages, or update artifacts - without sufficiently validating their origin or integrity. On Windows endpoints where this component runs with elevated rights or as a privileged service, an unprivileged local process can supply crafted data that the trusted component acts upon, resulting in privilege escalation. The affected CPE is cpe:2.3:a:zoom_communications:remote_control_for_zoom_contact_center, scoped to versions before 7.0.0.

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Severity by source

Vendor (Zoom) PRIMARY 7.8 HIGH
AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
vuln.today AI 7.8 HIGH

Local privilege escalation requiring an existing low-privileged authenticated session on the Windows host (AV:L, PR:L), no user interaction, and yielding full CIA impact via SYSTEM-level code execution.

3.1 AV:L/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H
4.0 AV:L/AC:L/AT:N/PR:L/UI:N/VC:H/VI:H/VA:H/SC:N/SI:N/SA:N

Primary rating from Vendor (Zoom).

CVSS VectorVendor: Zoom

Attack Vector
Local
Attack Complexity
Low
Privileges Required
Low
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
High
Availability
High

Lifecycle Timeline

2
Patch available
Jun 12, 2026 - 19:01 EUVD
CVE Published
Jun 12, 2026 - 17:52 cve.org
HIGH 7.8

DescriptionCVE.org

Insufficient Verification of Data Authenticity in Remote Control for Zoom Contact Center for Windows before version 7.0.0 may allow an authenticated user to enable an escalation of privilege via local access.

Executive ViewAI

Why It Matters

Zoom Contact Center Remote Control for Windows contains a local privilege escalation vulnerability (CVE-2026-53406, CVSS 7.8) that allows authenticated users to elevate permissions on compromised workstations. This poses a significant post-compromise risk for contact center operations, as attackers gaining initial user-level access could pivot to administrative privileges, expanding their ability to access sensitive customer interaction data and contact center infrastructure.

Business Impact: High
Compensating Controls

No vendor-released patch identified at time of analysis. Interim mitigations: (1) Restrict local administrative access through group policy and disable remote control functionality where operationally feasible; (2) Implement application whitelisting and AppLocker policies to prevent unauthorized privilege escalation techniques; (3) Enable Windows Defender Exploit Guard and kernel-mode protection; (4) Deploy real-time monitoring for privilege escalation events (Windows Event ID 4672) and correlate with Zoom Contact Center process activity; (5) Segment contact center workstations on separate VLAN with egress filtering to limit lateral movement scope.

Threat Intelligence Overview

EPSS Score
0.0%
Top 99% exploitable
Social Media
1
Sightings
Data Quality
6 sources
Confidence: High

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity HIGH
CISA KEV No
Public POC No
EPSS 0.0%
Patch available Yes
Active threat No
Deciding rule
HIGH severity (CVSS 7.0-8.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision
Scheduled
Exploitation
None
System Exposure· derived
Small
Automatable
No
Human Impact
High
Technical Impact
Total

Priority Score

39
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +39
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Privilege escalation occurs when an attacker leverages flaws in access control mechanisms to gain permissions beyond what they were originally granted.

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