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Unica MaxAI Assistant CVE-2025-31992

MEDIUM
Basic XSS (CWE-80)
2025-10-12 psirt@hcl.com
4.6
CVSS 3.1 · Vendor: hcl
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Attack ChainAIDerived

Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain

  1. Access
    Authenticate as low-privileged user
  2. Delivery
    Submit crafted HTML/special characters
  3. Exploit
    Content stored or reflected
  4. Execution
    Victim renders injected markup
  5. Impact
    Client-side execution in user session

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A05:2025 - Injection
ASVS 5.0
V1 - Encoding and Sanitization HTML tag escaping
MITRE ATT&CK

1 technique across 1 tactic: Initial Access

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Exploitation Conditions

Exploitation requires an authenticated user with at least low-level access to the HCL Unica MaxAI Assistant (PR:L), and a victim must interact with the injected content for it to render (UI:R) - these two factors are the primary limits on real-world risk. The attacker must reach an input surface within the MaxAI Assistant that processes special HTML characters client-side and renders them without neutralization; the specific feature or field acting as the injection sink is not named in the description. Impact is confined to the user's own session context (scope unchanged), limiting the ability to pivot to other users or systems.

Impact

This is a genuinely low-priority, low-risk issue despite being a client-side injection flaw. The CVSS 3.1 score of 4.6 (Medium) is driven down by meaningful limiting metrics: although the attack vector is network (AV:N) with low complexity (AC:L), exploitation requires both prior authentication (PR:L) and user interaction (UI:R), with unchanged scope (S:U) and only Low confidentiality and integrity impact and no availability impact. The EPSS score of 0.17% (6th percentile) corroborates low real-world exploitation likelihood, and there is no CISA KEV listing and no public proof-of-concept, so there is no evidence of active exploitation or weaponization. All signals are consistent and point the same direction - a legitimate but minor client-side HTML injection in a niche enterprise product, not an urgent patch-now scenario. No SSVC decision data was provided in the input, so an automatable/technical-impact determination cannot be made. The CWE-80 classification (improper neutralization of HTML tags) aligns with the XSS tag and the description; the primary unknown is the exact injection sink and whether an attacker can affect a victim other than themselves, which the scope-unchanged (S:U) metric and the phrase 'in the context of the user's session' suggest is limited.

Exploit ScenarioDerived

An authenticated low-privileged user of the HCL Unica MaxAI Assistant submits input containing special HTML characters into a field that is later rendered without proper neutralization. When a user views that content, the injected markup is processed client-side within their session, potentially altering the displayed page or capturing session-context data. No public exploit code is known, and successful exploitation still requires the victim to interact with the malicious content.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).
No patch listed yet 0.2% exploitation probability (EPSS)

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AnalysisAIv1 – Oct 08, 2026

HTML injection in HCL Unica MaxAI Assistant allows an authenticated low-privileged user to insert special characters that are processed client-side in another user's session, but only when a victim interacts with the crafted content. The assessed CVSS vector (CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N, score 4.6) confirms remote reachability, low privileges, required user interaction, and limited confidentiality and integrity impact without scope change. EPSS is 0.17% (6th percentile), no CISA KEV entry or public exploit code was identified at time of analysis, and the issue is considered low priority.

RemediationAI

No exact fix version is included in the provided intelligence, so a vendor-released patch cannot be confirmed from this feed; consult HCL advisory KB0124424 (https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0124424) for the patched build. Until a fix is applied, reduce exposure by limiting access to HCL Unica MaxAI Assistant to trusted authenticated users, because exploitation requires at least low-level privileges (PR:L), and consider disabling the assistant feature if it is not business-critical; this removes the injection surface but eliminates assistant functionality. Because exploitation also requires user interaction (UI:R), user awareness around suspicious assistant content can help, but it is not a reliable substitute for a patch or access restriction. Monitor the vendor advisory for an exact fixed release.

Affected ProductsAI

The affected product is HCL Unica MaxAI Assistant. The supplied data does not provide a version range, CPE URI, or platform identifier, so the precise affected builds cannot be determined from this feed alone. The HCL PSIRT advisory at https://support.hcl-software.com/csm?id=kb_article&sysparm_article=KB0124424 is the available reference and should be used to confirm affected versions and any fixed releases.

Affects your stack

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Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

The flaw is an improper neutralization of script-related HTML tags (CWE-80) in the client-side rendering path of HCL Unica MaxAI Assistant. The supplied tags label it XSS, but the description and CWE point to HTML injection: special characters supplied by an attacker are processed in the browser and rendered in the context of the victim user's session rather than being safely encoded. The CVSS vector shows network access (AV:N), low privileges (PR:L), and required user interaction (UI:R), with scope unchanged (S:U) and only low confidentiality and integrity impact (C:L/I:L). No CPE URI or version range is included in the provided intelligence, and the exact input field or feature acting as the injection sink is not named.

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Severity by source

Vendor (hcl) PRIMARY 4.6 MEDIUM
AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
vuln.today AI 4.6 MEDIUM

Network-reachable web app but requires an authenticated low-priv account (PR:L) and victim interaction (UI:R); HTML injection yields limited confidentiality/integrity impact within the unchanged session scope, no availability impact.

3.1 AV:N/AC:L/PR:L/UI:R/S:U/C:L/I:L/A:N
4.0 AV:N/AC:L/AT:N/PR:L/UI:A/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N

Primary rating from Vendor (hcl).

CVSS VectorVendor: hcl

Attack Vector
Network
Attack Complexity
Low
Privileges Required
Low
User Interaction
Required
Scope
Unchanged
Confidentiality
Low
Integrity
Low
Availability
None

DescriptionCVE.org

HCL Unica MaxAI Assistant is susceptible to a HTML injection vulnerability. An attacker could insert special characters that are processed client-side in the context of the user's session.

Threat Intelligence Overview

EPSS Score
0.2%
Top 94% exploitable
Prevalence
Low
niche enterprise marketing-automation suite, specialized industry footprint
Data Quality
3 sources
Confidence: Low

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity MEDIUM
CISA KEV No
Public POC No
EPSS 0.2%
Patch available No
Active threat No
Deciding rule
MEDIUM severity (CVSS 4.0-6.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Scheduled
Exploitation· derived
None
System Exposure· derived
Open
Automatable· derived
No
Human Impact· derived
Medium

Priority Score

23
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +23
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Cross-Site Scripting occurs when an application accepts untrusted data and sends it to a web browser without proper validation or encoding.

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