Otrs
CVE-2023-38056
HIGH
Severity by source
AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H
Lifecycle Timeline
1DescriptionNVD
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.This issue affects OTRS: from 7.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34.
AnalysisAI
Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. Rated high severity (CVSS 7.2), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.
Technical ContextAI
This vulnerability is classified as OS Command Injection (CWE-78), which allows attackers to execute arbitrary operating system commands on the host. Improper Neutralization of commands allowed to be executed via OTRS System Configuration e.g. SchedulerCronTaskModule using UnitTests modules allows any authenticated attacker with admin privileges local execution of Code.0.X before 7.0.45, from 8.0.X before 8.0.35; ((OTRS)) Community Edition: from 6.0.1 through 6.0.34. Affected products include: Otrs. Version information: before 7.0.45.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Avoid passing user input to shell commands. Use language-specific APIs instead of shell execution. Apply strict input validation with allowlists.
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.2
In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenti
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm,
Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=[XSS]
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to
Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via Tic
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x befor
Unauthenticated SQL injection in OTRS and the legacy ((OTRS)) Community Edition database layer enables authentication by
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS base
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with
Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15,
Same weakness CWE-78 – OS Command Injection
View allSame technique Command Injection
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External POC / Exploit Code
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