Otrs
CVE-2020-1778
MEDIUM
Severity by source
AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Lifecycle Timeline
1DescriptionNVD
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid. This issue affects OTRS; 8.0.9 and prior versions.
AnalysisAI
When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid.0.9 and prior versions. Rated medium severity (CVSS 4.3), this vulnerability is remotely exploitable, low attack complexity. No vendor patch available.
Technical ContextAI
This vulnerability is classified as Improper Authentication (CWE-287), which allows attackers to bypass authentication mechanisms to gain unauthorized access. When OTRS uses multiple backends for user authentication (with LDAP), agents are able to login even if the account is set to invalid.0.9 and prior versions. Affected products include: Otrs.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Implement multi-factor authentication, enforce strong password policies, use proven authentication frameworks.
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.2
In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenti
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm,
Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=[XSS]
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to
Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via Tic
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x befor
Unauthenticated SQL injection in OTRS and the legacy ((OTRS)) Community Edition database layer enables authentication by
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS base
In Open Ticket Request System (OTRS) 3.3.x through 3.3.16, 4.x through 4.0.23, and 5.x through 5.0.19, an attacker with
Code injection exists in Kernel/System/Spelling.pm in Open Ticket Request System (OTRS) 5 before 5.0.24, 4 before 4.0.26
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) 3.1.x before 3.1.20, 3.2.x before 3.2.15,
Same weakness CWE-287 – Improper Authentication
View allSame technique Authentication Bypass
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External POC / Exploit Code
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