Deskpro
CVE-2020-11466
MEDIUM
Severity by source
AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Lifecycle Timeline
1DescriptionNVD
An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket.
AnalysisAI
An issue was discovered in Deskpro before 2019.8.0. Rated medium severity (CVSS 4.3), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available and no vendor patch available.
Technical ContextAI
This vulnerability is classified as Improper Privilege Management (CWE-269), which allows attackers to escalate privileges to gain unauthorized elevated access. An issue was discovered in Deskpro before 2019.8.0. The /api/tickets endpoint failed to properly validate a user's privilege, allowing an attacker to retrieve arbitrary information about all helpdesk tickets stored in database with numerous filters. This leaked sensitive information to unauthorized parties. Additionally, it leaked ticket authentication code, making it possible to make changes to a ticket. Affected products include: Deskpro. Version information: before 2019.8.0..
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Apply principle of least privilege, validate privilege transitions, implement proper role separation.
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Same weakness CWE-269 – Improper Privilege Management
View allSame technique Privilege Escalation
View allShare
External POC / Exploit Code
Leaving vuln.today