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Open Ticket Request System CVE-2018-19141

MEDIUM
Cross-site Scripting (XSS) (CWE-79)
2018-11-11 cve@mitre.org
4.8
CVSS 3.0 · NVD
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Severity by source

NVD PRIMARY
4.8 MEDIUM
AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

CVSS:3.0/AV:N/AC:L/PR:H/UI:R/S:C/C:L/I:L/A:N
Attack Vector
Network
Attack Complexity
Low
Privileges Required
High
User Interaction
Required
Scope
Changed
Confidentiality
Low
Integrity
Low
Availability
None

Lifecycle Timeline

1
CVE Published
Nov 11, 2018 - 05:29 nvd
MEDIUM 4.8

DescriptionNVD

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled.

AnalysisAI

Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled. Rated medium severity (CVSS 4.8), this vulnerability is remotely exploitable, low attack complexity. This Cross-Site Scripting (XSS) vulnerability could allow attackers to inject malicious scripts into web pages viewed by other users.

Technical ContextAI

This vulnerability is classified as Cross-Site Scripting (XSS) (CWE-79), which allows attackers to inject malicious scripts into web pages viewed by other users. Open Ticket Request System (OTRS) 4.0.x before 4.0.33 and 5.0.x before 5.0.31 allows an admin to conduct an XSS attack via a modified URL because user and customer preferences are mishandled. Affected products include: Otrs Open Ticket Request System, Debian Debian Linux. Version information: before 4.0.33.

RemediationAI

A vendor patch is available. Apply the latest security update as soon as possible. Sanitize all user input, use Content-Security-Policy headers, encode output contextually (HTML, JS, URL). Use frameworks with built-in XSS protection.

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CVE-2018-19141 vulnerability details – vuln.today

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