Manageengine Supportcenter Plus
CVE-2014-100002
MEDIUM
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V5 - File Handling Path canonicalization, traversal prevention
MITRE ATT&CK
2 techniques across 2 tactics: Discovery, Collection The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 5.0 (MEDIUM). Attack characteristics: network attack vector, low complexity. Public proof-of-concept exploit code is available. EPSS exploitation probability: 78.87%. |
| Exploit ScenarioDerived | A remote attacker could access files and directories outside the intended path by sending crafted requests to the affected application. |
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Alert meAnalysisAI
Directory traversal vulnerability in ManageEngine SupportCenter Plus 7.9 before 7917 allows remote attackers to read arbitrary files via a ..%2f (dot dot encoded slash) in the attach parameter to. Rated medium severity (CVSS 5.0), this vulnerability is remotely exploitable, low attack complexity. Public exploit code available and EPSS exploitation probability 78.9%.
RemediationAI
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Validate and canonicalize file paths. Use chroot or sandboxing. Reject input containing path separators or '../' sequences.
Affects your stack
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Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Path Traversal (CWE-22), which allows attackers to access files and directories outside the intended path. Directory traversal vulnerability in ManageEngine SupportCenter Plus 7.9 before 7917 allows remote attackers to read arbitrary files via a ..%2f (dot dot encoded slash) in the attach parameter to WorkOrder.do in the file attachment for a new ticket. Affected products include: Zohocorp Manageengine Supportcenter Plus. Version information: before 7917.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
AV:N/AC:L/Au:N/C:P/I:N/A:N
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
DescriptionCVE.org
Directory traversal vulnerability in ManageEngine SupportCenter Plus 7.9 before 7917 allows remote attackers to read arbitrary files via a ..%2f (dot dot encoded slash) in the attach parameter to WorkOrder.do in the file attachment for a new ticket.
Threat Intelligence Overview
NVD
CVE.org
EPSS
Exploit-DB
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Path traversal exploits occur when applications use user-controlled input to construct file system paths without proper validation.
Affected Products (CPE)CVE.org
Multiple Zoho ManageEngine on-premise products allow unauthenticated remote code execution through SAML SSO functionalit
Directory traversal vulnerability in Zoho ManageEngine SupportCenter Plus 7.90 allows remote authenticated users to writ
Zoho ManageEngine ServiceDesk Plus before 11306, ServiceDesk Plus MSP before 10530, and SupportCenter Plus before 11014
OS Command injection vulnerability in Support Center Plus 11 via Executor in Action when creating new schedules. Rated c
In Zoho ManageEngine SupportCenter Plus before 11023, V3 API requests are vulnerable to authentication bypass. Rated cri
An information disclosure vulnerability exists in multiple ManageEngine products that can result in encryption keys bein
Zoho ManageEngine SupportCenter Plus before 11020 allows Stored XSS in the request history. Rated medium severity (CVSS
Zoho ManageEngine ServiceDesk Plus MSP before 10609 and SupportCenter Plus before 11025 are vulnerable to privilege esca
Multiple cross-site scripting (XSS) vulnerabilities in Zoho ManageEngine SupportCenter Plus 7.9 before hotfix 7941 allow
Zoho ManageEngine Active Directory 360 versions 4315 and below, ADAudit Plus 7202 and below, ADManager Plus 7200 and bel
Multiple Zoho ManageEngine products suffer from local privilege escalation due to improper permissions for the %SYSTEMDR
Multiple cross-site scripting (XSS) vulnerabilities in Zoho ManageEngine SupportCenter Plus 7.90 allow remote authentica
GitHub PoC