CVSS Vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Lifecycle Timeline
3Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1 and 6.5.4, the used endpoint for ticket creation was missing authorization if the related parameter for adding links is used. This vulnerability is fixed in 7.0.1 and 6.5.4.
Analysis
Unauthenticated attackers can bypass authorization on Zammad's ticket creation endpoint when using the link parameter, allowing unauthorized ticket creation and modification in affected versions prior to 6.5.4 and 7.0.1. This authentication bypass (CWE-862) affects all versions of Zammad before the patched releases and requires only network access with no user interaction or special complexity.
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External POC / Exploit Code
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EUVD-2026-20562