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Faveo Helpdesk EUVDEUVD-2026-109312

| CVE-2026-115972 MEDIUM
Missing Authorization (CWE-862)
2026-10-24 cna@vuldb.com GHSA-4h5m-x643-3937
6.9
CVSS 4.0 · Vendor: vuldb
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Attack ChainAIDerived

Hypothetical attack flow derived from CVE metadata – not a confirmed exploit chain

  1. Access
    Reach public Faveo client endpoint
  2. Delivery
    Enumerate or guess ticket id
  3. Exploit
    Send manipulated id/status request
  4. Execution
    Missing authorization check skipped
  5. Impact
    Unauthorized ticket status change

Vulnerability Assessment

Weakness
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V8 - Authorization Authorization checks on every request
MITRE ATT&CK

1 technique across 1 tactic: Privilege Escalation

The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up.

Exploitation Conditions

The specific prerequisite is network reachability of the Faveo Helpdesk client-side endpoints served by UnAuthController (the changeStatus/close/open/resolve actions), which by design are unauthenticated and therefore exposed without login. The attacker must supply a valid ticket id and a status value; since PR:N and UI:N, no credentials or victim interaction are required. What limits real-world impact is the narrow effect: per the vector only integrity is affected at a low level (VI:L), with no confidentiality or availability impact, so exploitation yields unauthorized ticket-status manipulation rather than data theft or outage. Exposure is further bounded by the product's limited deployment and by whatever version is running (affected: up to 2.0.3).

Impact

The signals are internally consistent and point to a moderate, integrity-only issue rather than a top-priority emergency. The CVSS 4.0 vector (AV:N/AC:L/AT:N/PR:N/UI:N) describes remote, low-complexity, unauthenticated reachability, which raises exposure, but the impact metrics are narrow: VC:N, VI:L, VA:N - only a limited integrity effect, with no confidentiality or availability impact. This matches CWE-862 (missing authorization) on the UnAuthController status-changing endpoints, where an attacker can alter ticket state but cannot read data or take the service down. The vuln.today Decision label is 'this_month' (not act_now/emergency), reinforcing a routine-patch priority. No EPSS score, no CISA KEV listing, and no confirmed public exploit code were provided, so there is no evidence of active or probable near-term exploitation. The only sourcing is VulDB (cna@vuldb.com); there is no independent vendor advisory in the data, and the vendor was only 'contacted early,' implying no confirmed fix at disclosure. Net: a genuine but limited-impact authorization flaw worth scheduled remediation, not a drop-everything incident.

Exploit ScenarioDerived

A remote, unauthenticated attacker sends crafted requests to the Faveo Helpdesk client endpoints exposed by UnAuthController, supplying a target ticket id and a desired status value. Because the authorization check is missing, the attacker can close, open, resolve, or otherwise change the status of tickets they do not own, tampering with support-ticket integrity. No public exploit code was identified in the provided data, and the limited integrity-only impact (VI:L) constrains the damage to unauthorized state changes.

This Month Plan within 30 days. Why: MEDIUM severity (CVSS 4.0-6.9).
No patch listed yet 0.3% exploitation probability (EPSS)

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AnalysisAIv1 – Oct 24, 2026

Missing authorization in Faveo Helpdesk's unauthenticated client controller (UnAuthController) allows remote attackers to change, close, open, or resolve support tickets by supplying a ticket id and status value, with no login and no victim interaction required (CVSS:3.1 AV:N/AC:L/PR:N/UI:N, integrity-only at VI:L). All releases up to and including 2.0.3 are affected, and exploitation yields unauthorized ticket-state manipulation rather than data theft or outage, since confidentiality and availability impacts are absent. No public exploit code and no CISA KEV entry were identified at time of analysis.

RemediationAI

No vendor-released patch was identified at time of analysis; the disclosure notes the vendor was contacted early, and the public record is the VulDB entry at https://vuldb.com/vuln/426053 (CVE: https://vuldb.com/cve/CVE-2026-115972). Until a fixed release ships, the actionable control is to remove unauthenticated reachability of the affected client endpoints: block or force authentication at the reverse proxy or WAF for requests routed to the UnAuthController changeStatus/close/open/resolve actions, or disable the guest ticket status actions outright - accepting that this breaks legitimate guest status updates initiated from email links. Restricting the helpdesk so it is not directly internet-facing (placing it behind VPN or an IP allowlist) reduces exposure but does not correct the underlying missing authorization check, and any such restriction should be weighed against the operational need for external ticket submission. Verify the running version and track the vendor advisory for a patched build before restoring the guest-facing workflow.

Affected VersionsENISA

Faveo Helpdesk 2.0.1
Faveo Helpdesk 2.0.0
Faveo Helpdesk 2.0.3
Faveo Helpdesk 2.0.2

Affected Packages

euvd faveo_helpdesk no fix

Source: OSV (Open Source Vulnerabilities)

Affects your stack

Affects 1 package in euvd

Checking this CVE against your own stacks and servers is part of the Basic plan and up.

Technical ContextAI · show details

Faveo Helpdesk is a PHP web application built on the Laravel MVC framework, and the affected code lives in app/Http/Controllers/Client/helpdesk/UnAuthController.php - a controller whose very name signals it is routed outside the authenticated area, apparently to support guest-facing ticket interactions. The root cause class is CWE-862 (Missing Authorization): the changeStatus, close, open and resolve actions accept an id and status from the request and apply the state transition without verifying that the caller is entitled to act on that ticket. The provided evidence states the mechanism as manipulation of the id/status arguments reaching these functions; how ticket identity is validated elsewhere in the request lifecycle is not described in the available sources. The CVSS:4.0 input confirms AV:N/AC:L/AT:N/PR:N/UI:N with only VI:L, meaning no preconditions such as credentials or user interaction gate the attack, and the resulting effect is bounded to integrity of the ticket record. No CPE identifiers were supplied, so exact build-level fingerprinting is not possible; version exposure is defined by the vendor product line up to 2.0.3.

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Severity by source

Vendor (vuldb) PRIMARY 6.9 MEDIUM
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N
vuln.today AI 5.3 MEDIUM

Endpoints are unauthenticated and remotely reachable (AV:N/AC:L/PR:N/UI:N); missing authorization permits only unauthorized ticket-status changes, so I:L with C:N and A:N.

3.1 AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:L/A:N
4.0 AV:N/AC:L/AT:N/PR:N/UI:N/VC:N/VI:L/VA:N/SC:N/SI:N/SA:N

Primary rating from Vendor (vuldb).

CVSS VectorVendor: vuldb

Attack Vector
Network
Attack Complexity
Low
Attack Requirements
None
Privileges Required
None
User Interaction
None
Vulnerable system: Confidentiality
None
Vulnerable system: Integrity
Low
Vulnerable system: Availability
None
Subsequent system: Confidentiality
None
Subsequent system: Integrity
None
Subsequent system: Availability
None

DescriptionCVE.org

A vulnerability was determined in FaveoSuite Faveo Helpdesk up to 2.0.3. Affected by this vulnerability is the function UnAuthController.changeStatus/UnAuthController.close/UnAuthController.open/UnAuthController.resolve of the file app/Http/Controllers/Client/helpdesk/UnAuthController.php. Executing a manipulation of the argument id/status can lead to missing authorization. The attack can be launched remotely. The vendor was contacted early about this disclosure.

Threat Intelligence Overview

EPSS Score
0.3%
Top 80% exploitable
Prevalence
Low
Niche helpdesk application, limited and specialized deployment footprint
Data Quality
3 sources
Confidence: Low

How this decision was reached

The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.

SignalValue
Severity MEDIUM
CISA KEV No
Public POC No
EPSS 0.3%
Patch available No
Active threat No
Deciding rule
MEDIUM severity (CVSS 4.0-6.9)
What every action level means
Emergency Immediate action required. Criteria: CRITICAL + in CISA KEV (actively exploited) without patch, OR CRITICAL + EPSS > 30% without patch, OR CRITICAL + active threat signals without patch.
Act Now Prioritize within 24-48h. Criteria: in KEV with patch available, OR CRITICAL + public POC, OR HIGH + EPSS > 10%, OR CRITICAL + active threat, OR any CRITICAL severity.
This Week Schedule remediation this week. Criteria: HIGH severity (CVSS 7.0-8.9). Patch within normal change window.
This Month Plan within 30 days. Criteria: MEDIUM severity (CVSS 4.0-6.9), lower exploitation probability. Include in regular patch cycle.
Monitor Track and reassess. Criteria: LOW severity (CVSS 0.1-3.9), minimal exploitation risk. No immediate action needed.

SSVC AssessmentENISA

SSVC Decision· derived
Scheduled
Exploitation· derived
None
System Exposure· derived
Open
Automatable· derived
Yes
Human Impact· derived
Medium

Priority Score

34
Low Medium High Critical
KEV: 0
EPSS: 0
CVSS: +34
PoC: 0
Weaponized: 0
Threat intel: 0
Gov advisory: 0

Attack Technique

Authentication bypass attacks exploit flaws in the verification mechanisms that control access to systems and applications.

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