Severity by source
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Primary rating from GitHub Advisory · only source for this CVE.
CVSS VectorGitHub Advisory
CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Lifecycle Timeline
4DescriptionGitHub Advisory
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1 and 6.5.4, the REST endpoint POST /api/v1/ai_assistance/text_tools/:id was not checking if a user is privileged to use the text tool, resulting in being able to use it in all situations. This vulnerability is fixed in 7.0.1 and 6.5.4.
AnalysisAI
Bypass of access controls in Zammad REST API endpoint POST /api/v1/ai_assistance/text_tools/:id allows authenticated users to utilize AI text tools without proper privilege verification in versions prior to 7.0.1 and 6.5.4. An authenticated attacker can invoke AI assistance features regardless of their assigned permissions, leading to unauthorized consumption of text tool functionality and potential information disclosure through unrestricted tool access.
Technical ContextAI
Zammad is a web-based helpdesk and customer support platform implemented with a REST API architecture. The vulnerability exists in the AI assistance subsystem, specifically the text tools endpoint, which failed to implement proper authorization checks (CWE-862: Missing Authorization). The endpoint validates that a request is authenticated (requiring PR:L privilege level per CVSS vector) but does not verify whether the authenticated user has been explicitly granted permission to access specific text tools. This is a common authorization defect where authentication and authorization are conflated; the API verifies the user's identity but skips the secondary check of whether that user's role or permissions allow access to the requested resource. The vulnerability affects all versions of Zammad prior to the patched releases, spanning the 6.x and 7.x major version lines.
RemediationAI
Upgrade Zammad to version 7.0.1 or later for organizations running the 7.x branch, or upgrade to version 6.5.4 or later for organizations on the 6.x branch. These patched releases implement proper privilege verification in the AI text tools endpoint, ensuring that only users with explicit authorization can invoke text tool functionality. Administrators should review deployment documentation at https://github.com/zammad/zammad/security/advisories/GHSA-96r7-29c8-2j7q for upgrade procedures. As an interim measure, organizations unable to patch immediately should restrict API access to the POST /api/v1/ai_assistance/text_tools/:id endpoint at the network layer or through API gateway rules, allowing only authenticated users whose roles are intended to have text tool access.
An issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1. Rated critical severity (CVS
An issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1, caused by lack of a protecti
Zammad 5.2.0 is vulnerable to privilege escalation. Rated critical severity (CVSS 9.8), this vulnerability is remotely e
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 3.4.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 6.3.0. Rated critical severity (CVSS 9.1), this vulnerability is remotely explo
An access control issue in Zammad v5.0.3 allows attackers to write entries to the CTI caller log without authentication.
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.1), this vulnerability is remotely explo
A CSRF issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1. Rated high severity (CVS
An issue was discovered in Zammad before 4.1.1. Rated high severity (CVSS 8.8), this vulnerability is remotely exploitab
Unauthenticated remote information disclosure in Zammad helpdesk system versions before 7.0.1 and 6.5.4 allows attackers
Same weakness CWE-862 – Missing Authorization
View allSame technique Authentication Bypass
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External POC / Exploit Code
Leaving vuln.today
EUVD-2026-20566