Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V4 - API and Web Service URL allowlisting, SSRF prevention
MITRE ATT&CK
2 techniques across 2 tactics: Initial Access, Credential Access The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | Despite the absence of a CVSS score and vector in the input data, the vulnerability carries significant real-world risk. The root cause is a trivial logic error in a security-critical function, making it highly likely to be exploitable by any attacker who can control URLs processed by the application. The attack vector is network-based and requires no authentication (typical for SSRF flaws affecting URL fetching or webhook handlers). The impact is direct: SSRF enables reconnaissance and access to internal services on private networks, potentially leading to credential theft, configuration disclosure, or pivot attacks against backend systems. The fact that no CVSS or EPSS data is available suggests this CVE may be relatively recent; however, the simplicity of the logic error and the clarity of the bypass (plain IPs vs. CIDR notation) indicate high exploitability. No KEV or public POC is referenced in the input, but the vulnerability is patched upstream, suggesting vendor confidence in the fix. Organizations running FreeScout on networks with internal services reachable from the application should prioritize this patch. |
| Exploit ScenarioDerived | An attacker discovers a FreeScout instance with an email integration feature that fetches content from user-supplied URLs (e.g., for webhook forwarding or email template rendering). By submitting a URL pointing to a private IP address such as http://10.5.2.1:8080/admin or http://172.16.0.50/internal-api, the attacker bypasses the defective checkIpByMask() validation and causes the application to perform an outbound request to the internal service. The attacker retrieves sensitive information from internal APIs, dashboards, or configuration endpoints that are normally isolated from the internet, escalating to information disclosure or further compromise of backend infrastructure. No public POC is referenced, but the trivial nature of the bypass (simply omitting CIDR notation) makes exploitation straightforward once the vulnerability is known. |
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Alert meAnalysisAIv1 – Mar 31, 2026
FreeScout prior to version 1.8.211 fails to validate Server-Side Request Forgery (SSRF) protections due to a flawed IP range check in checkIpByMask() that only accepts CIDR notation and rejects plain IP addresses, leaving the entire 10.0.0.0/8 and 172.16.0.0/12 private IP ranges unprotected from SSRF attacks. Remote attackers can exploit this logic error to access internal services and resources on private networks that the application can reach, potentially escalating to information disclosure or further lateral movement. The vulnerability is confirmed patched in version 1.8.211.
RemediationAI
Vendor-released patch: FreeScout 1.8.211 and later. Upgrade immediately to version 1.8.211 or any subsequent release. The upstream fix is available in commit ca6d5bb572d3e8f52a0e654a8623a53cb0fdd580 (https://github.com/freescout-help-desk/freescout/commit/ca6d5bb572d3e8f52a0e654a8623a53cb0fdd580) and tagged in release 1.8.211 (https://github.com/freescout-help-desk/freescout/releases/tag/1.8.211). No workarounds are documented; patching is the primary and recommended remediation. If immediate patching is not possible, consider network-level restrictions to limit the application's ability to reach internal IP ranges via firewall rules or egress filtering.
Affected VersionsENISA
Affected Packages
Source: OSV (Open Source Vulnerabilities)
Affects your stack
Affects 1 package in euvd
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
FreeScout is a PHP-based help desk application built on Laravel. The vulnerability exists in the checkIpByMask() function in app/Misc/Helper.php, which is responsible for validating whether a given IP address falls within protected CIDR ranges to prevent SSRF attacks. The function contains a type-checking defect (CWE-918: Server-Side Request Forgery) where it validates input by checking for the presence of a forward slash (/) character-a requirement of CIDR notation-and immediately returns false if the slash is absent. Since legitimate private IP addresses (e.g., 10.5.2.1, 172.16.0.50) do not contain slashes, the function fails to validate them against known-dangerous private ranges, leaving large swaths of RFC 1918 address space (10.0.0.0/8 and 172.16.0.0/12) accessible to SSRF exploitation. The affected product is identified by CPE a:freescout-help-desk:freescout with versions prior to 1.8.211.
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Severity by source
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:L/VI:L/VA:N/SC:N/SI:N/SA:N
Primary rating from Vendor (GitHub_M) · only source for this CVE.
CVSS VectorVendor: GitHub_M
Lifecycle Timeline
2DescriptionCVE.org
FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to version 1.8.211, checkIpByMask() in app/Misc/Helper.php checks whether the input IP contains a / character. Plain IP addresses never contain /, so the function always returns false without checking any CIDR ranges. The entire 10.0.0.0/8 and 172.16.0.0/12 private ranges are unprotected. This issue has been patched in version 1.8.211.
Threat Intelligence Overview
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Server-Side Request Forgery exploits applications that fetch remote resources based on user-supplied URLs.
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EUVD-2026-17674
NVD
CVE.org
EPSS
Vulnrichment
GitHub
VulDB
Exploit-DB