Severity by source
CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Primary rating from GitHub Advisory · only source for this CVE.
CVSS VectorGitHub Advisory
CVSS:4.0/AV:N/AC:L/AT:P/PR:L/UI:P/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Lifecycle Timeline
4DescriptionGitHub Advisory
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, customers in shared organizations (means they can see each other's tickets) could see fields which are not intended for customers - including fields not intended for them at all (e.g. priority, custom ticket attributes for internal purposes). This was the case when a customer opened a ticket from another user of the same shared organization. They are not able to modify these field. This vulnerability is fixed in 7.0.1.
AnalysisAI
Zammad prior to 7.0.1 improperly discloses internal ticket fields to customers within shared organizations, allowing them to view restricted fields such as priority and custom internal attributes when accessing tickets from other organization members. This information disclosure vulnerability requires customer-level authentication and user interaction to exploit, and has a very low CVSS score of 2.1 reflecting minimal confidentiality impact with no ability to modify exposed data.
Technical ContextAI
Zammad is a web-based helpdesk system that organizes customers into shared organizations where members can view each other's tickets. The vulnerability stems from inadequate field-level access control (CWE-284: Improper Access Control) in the ticket viewing functionality. When customers open tickets created by other organization members, the application fails to properly filter sensitive fields before rendering them in the user interface. This affects the field visibility logic that should restrict customers from seeing internal attributes like priority levels and custom ticket fields marked for internal use only. The issue is specific to the shared organization feature where multiple customers are assigned to the same organization entity.
RemediationAI
Upgrade Zammad to version 7.0.1 or later, which implements proper field-level access control to prevent customers from viewing internal ticket attributes. The fix restricts visibility of sensitive fields such as priority and custom internal attributes to customers accessing tickets from other organization members. Administrators should prioritize this update for any Zammad installations supporting shared organizations with customer access. The vendor security advisory at https://github.com/zammad/zammad/security/advisories/GHSA-prww-84vh-w978 provides additional implementation guidance.
An issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1. Rated critical severity (CVS
An issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1, caused by lack of a protecti
Zammad 5.2.0 is vulnerable to privilege escalation. Rated critical severity (CVSS 9.8), this vulnerability is remotely e
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 3.4.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 6.3.0. Rated critical severity (CVSS 9.1), this vulnerability is remotely explo
An access control issue in Zammad v5.0.3 allows attackers to write entries to the CTI caller log without authentication.
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.1), this vulnerability is remotely explo
A CSRF issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1. Rated high severity (CVS
An issue was discovered in Zammad before 4.1.1. Rated high severity (CVSS 8.8), this vulnerability is remotely exploitab
Unauthenticated remote information disclosure in Zammad helpdesk system versions before 7.0.1 and 6.5.4 allows attackers
Same weakness CWE-284 – Improper Access Control
View allSame technique Authentication Bypass
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External POC / Exploit Code
Leaving vuln.today
EUVD-2026-20556