CVE-2025-2493
HIGHCVSS Vector
CVSS:4.0/AV:N/AC:L/AT:N/PR:N/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Lifecycle Timeline
2Description
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk.
Analysis
Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. Rated high severity (CVSS 8.7), this vulnerability is remotely exploitable, no authentication required, low attack complexity. No vendor patch available.
Technical Context
This vulnerability is classified as Path Traversal (CWE-22), which allows attackers to access files and directories outside the intended path. Path Traversal vulnerability in Softdial Contact Center of Sytel Ltd. This vulnerability allows an attacker to manipulate the ‘id’ parameter of the ‘/softdial/scheduler/load.php’ endpoint to navigate beyond the intended directory. This can allow unauthorised access to sensitive files outside the expected scope, posing a security risk. Affected products include: Sytel Softdial Contact Center.
Affected Products
Sytel Softdial Contact Center.
Remediation
No vendor patch is available at time of analysis. Monitor vendor advisories for updates. Validate and canonicalize file paths. Use chroot or sandboxing. Reject input containing path separators or '../' sequences.
Priority Score
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External POC / Exploit Code
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