Supportassist Client Consumer
CVE-2021-36286
HIGH
Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A01:2025 - Broken Access Control
ASVS 5.0
V5 - File Handling Path canonicalization, traversal prevention
MITRE ATT&CK
2 techniques across 2 tactics: Discovery, Collection The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 7.1 (HIGH). Attack characteristics: local attack vector, low complexity, low privileges required, no user interaction not required. |
| Exploit ScenarioDerived | A local attacker with access to the system could access files and directories outside the intended path. |
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Alert meAnalysisAI
Dell SupportAssist Client Consumer versions 3.9.13.0 and any versions prior to 3.9.13.0 contain an arbitrary file deletion vulnerability that can be exploited by using the Windows feature of NTFS. Rated high severity (CVSS 7.1), this vulnerability is low attack complexity. This Path Traversal vulnerability could allow attackers to access files and directories outside the intended path.
RemediationAI
A vendor patch is available. Apply the latest security update as soon as possible. Validate and canonicalize file paths. Use chroot or sandboxing. Reject input containing path separators or '../' sequences.
Affects your stack
Find out whether the stacks and servers you run are on an affected version.
Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as Path Traversal (CWE-22), which allows attackers to access files and directories outside the intended path. Dell SupportAssist Client Consumer versions 3.9.13.0 and any versions prior to 3.9.13.0 contain an arbitrary file deletion vulnerability that can be exploited by using the Windows feature of NTFS called Symbolic links. Symbolic links can be created by any(non-privileged) user under some object directories, but by themselves are not sufficient to successfully escalate privileges. However, combining them with a different object, such as the NTFS junction point allows for the exploitation. Support assist clean files functionality do not distinguish junction points from the physical folder and proceeds to clean the target of the junction that allows nonprivileged users to create junction points and delete arbitrary files on the system which can be accessed only by the admin. Affected products include: Dell Supportassist Client Consumer. Version information: prior to 3.9.13.0.
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Severity by source
AV:L/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:H
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
DescriptionNVD
Dell SupportAssist Client Consumer versions 3.9.13.0 and any versions prior to 3.9.13.0 contain an arbitrary file deletion vulnerability that can be exploited by using the Windows feature of NTFS called Symbolic links. Symbolic links can be created by any(non-privileged) user under some object directories, but by themselves are not sufficient to successfully escalate privileges. However, combining them with a different object, such as the NTFS junction point allows for the exploitation. Support assist clean files functionality do not distinguish junction points from the physical folder and proceeds to clean the target of the junction that allows nonprivileged users to create junction points and delete arbitrary files on the system which can be accessed only by the admin.
Threat Intelligence Overview
NVD
CVE.org
EPSS
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
Path traversal exploits occur when applications use user-controlled input to construct file system paths without proper validation.
GitHub PoC
Exploit-DB