Vulnerability Assessment
| Weakness |
CWE
OWASP Top 10:2025
A05:2025 - Injection
ASVS 5.0
V1 - Encoding and Sanitization Parameterized queries, prepared statements
MITRE ATT&CK
2 techniques across 2 tactics: Initial Access, Persistence The technique list with ATT&CK links and the kill-chain view is part of the Basic plan and up. |
| Impact | CVSS score of 7.5 (HIGH). Attack characteristics: network attack vector, low complexity. EPSS exploitation probability: 1.62%. |
| Exploit ScenarioDerived | A remote attacker could execute arbitrary SQL commands against the database by sending crafted requests to the affected application. |
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Alert meAnalysisAI
SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows. Rated high severity (CVSS 7.5), this vulnerability is remotely exploitable, low attack complexity.
RemediationAI
A vendor patch is available. Apply the latest security update as soon as possible. Use parameterized queries/prepared statements. Never concatenate user input into SQL. Apply least-privilege database permissions.
Affects your stack
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Checking this CVE against your own stacks and servers is part of the Basic plan and up.
Technical ContextAI · show details
This vulnerability is classified as SQL Injection (CWE-89), which allows attackers to execute arbitrary SQL commands against the database. SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL. Affected products include: Otrs. Version information: before 3.1.19.
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- Exploit and PoC references, threat intelligence from 22 sources
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Severity by source
AV:N/AC:L/Au:N/C:P/I:P/A:P
Primary rating from NVD · only source for this CVE.
CVSS VectorNVD
DescriptionCVE.org
SQL injection vulnerability in the StateGetStatesByType function in Kernel/System/State.pm in Open Ticket Request System (OTRS) 3.1.x before 3.1.19, 3.2.x before 3.2.14, and 3.3.x before 3.3.4 allows remote attackers to execute arbitrary SQL commands via vectors related to a ticket search URL.
Threat Intelligence Overview
NVD
CVE.org
EPSS
GitHub
How this decision was reached
The engine reads each signal below and applies a fixed list of rules from top to bottom. The first rule that matches sets the recommended action – like a statement, every line is shown.
What every action level means
SSVC AssessmentENISA
Priority Score
Attack Technique
SQL injection exploits the way applications construct database queries by mixing user input directly into SQL statements.
Affected Products (CPE)CVE.org
In OTRS 6.0.x up to and including 6.0.1, OTRS 5.0.x up to and including 5.0.24, and OTRS 4.0.x up to and including 4.0.2
In the Admin Package Manager in Open Ticket Request System (OTRS) 5.0.0 through 5.0.24 and 6.0.0 through 6.0.1, authenti
Multiple cross-site request forgery (CSRF) vulnerabilities in (1) CustomerPreferences.pm, (2) CustomerTicketMessage.pm,
Open Ticket Request System (OTRS) 3.3.9 has XSS in index.pl?Action=AgentStats requests, as demonstrated by OrderBy=[XSS]
Improper Input Validation vulnerability in the upload functionality for user avatars allows functionality misuse due to
Improper Input Validation vulnerability in OTRS AG OTRS, OTRS AG ((OTRS)) Community Edition allows SQL Injection via Tic
Multiple SQL injection vulnerabilities in the FAQ package 2.x before 2.3.6, 4.x before 4.0.5, and 5.x before 5.0.5 in Op
Authentication bypass in ((OTRS)) Community Edition 6.x and earlier lets an unauthenticated remote attacker impersonate
Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x befor
OTRS fails to immediately invalidate previously issued JWT authentication tokens when an agent or customer user account
Unauthenticated SQL injection in OTRS and the legacy ((OTRS)) Community Edition database layer enables authentication by
The functions to fetch e-mail via POP3 or IMAP as well as sending e-mail via SMTP use OpenSSL for static SSL or TLS base
Exploit-DB