Severity by source
AV:N/AC:L/PR:L/UI:N/S:C/C:L/I:L/A:N
Stored XSS requires victim to load injected page (UI:R); contributor auth required (PR:L); scope changes to victim browser (S:C); no server availability impact.
Primary rating from Vendor (Wordfence).
CVSS VectorVendor: Wordfence
Lifecycle Timeline
2DescriptionCVE.org
The ChatHelp - Click to Chat Button, WooCommerce Chat to Order & Floating Chat Form plugin for WordPress is vulnerable to Stored Cross-Site Scripting via 'number' and 'group' Shortcode Attributes in all versions up to, and including, 3.5.1 due to insufficient input sanitization and output escaping. This makes it possible for authenticated attackers, with contributor-level access and above, to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.
AnalysisAI
Stored Cross-Site Scripting in the ChatHelp plugin for WordPress (versions through 3.5.1) allows authenticated attackers with contributor-level access to inject persistent malicious scripts via the 'number' and 'group' shortcode attributes, which execute in victims' browsers on page load. The vulnerability stems from insufficient input sanitization and output escaping in the shortcode rendering layer, identified across multiple source files in CustomButtonsTemplates.php and CustomShortcode.php. No public exploit code has been identified at time of analysis, and the plugin is not listed in CISA KEV; however, Wordfence has published a threat intelligence entry and a patch changeset exists in the WordPress plugin repository.
Technical ContextAI
The affected product is the 'ChatHelp - Click to Chat Button, WooCommerce Chat to Order & Floating Chat Form' WordPress plugin by ThemeAtelier, identified by CPE cpe:2.3:a:themeatelier:chathelp_-_click_to_chat_button,_woocommerce_chat_to_order_&_floating_chat_form:*:*:*:*:*:*:*:*. The vulnerability is classified as CWE-79 (Improper Neutralization of Input During Web Page Generation - Cross-Site Scripting), a classic output encoding failure. The flaw resides in the WordPress shortcode rendering pipeline: when a contributor or higher inserts shortcodes using 'number' or 'group' attributes, the values flow directly into HTML output without sanitization. Source-level references point to CustomButtonsTemplates.php (lines 66, 76, 138), CustomShortcode.php (line 38), and ChatHelp.php (line 192) in tag 3.5.1, confirming the vulnerability surface spans both the template rendering and the shortcode registration layers. WordPress shortcodes are rendered server-side and their output is embedded verbatim into page HTML, making this a server-stored, client-executed injection path under CWE-79.
RemediationAI
An upstream fix is available in the WordPress plugin repository as changeset 3609732 (https://plugins.trac.wordpress.org/changeset?reponame=&old=3609732%40chat-help&new=3609732%40chat-help); however, the exact patched release version number is not independently confirmed from the available data - administrators should update to the latest available version of ChatHelp in the WordPress plugin dashboard and verify the installed version exceeds 3.5.1. As an interim compensating control, restrict contributor-level role assignments to trusted users only, since exploitation is gated on PR:L authenticated access. Sites with open user registration should consider disabling self-registration or elevating the minimum role required to use shortcodes via a plugin such as Shortcodes Ultimate Permissions. Disabling the specific 'number' and 'group' shortcode attributes via a WAF rule targeting chat-help shortcode patterns is an additional option but may break plugin functionality. Monitor the Wordfence advisory at https://www.wordfence.com/threat-intel/vulnerabilities/id/c3ec4978-0d51-4ca1-b0cf-81aaa4d43f7b for confirmed fixed version details.
More in Wordpress Plugin
View allThe Backup Migration plugin for WordPress is vulnerable to Remote Code Execution in all versions up to, and including, 1
The Hash Form - Drag & Drop Form Builder plugin for WordPress is vulnerable to arbitrary file uploads due to missing fil
Authentication bypass in the LiteSpeed Cache WordPress plugin (versions prior to 6.5.0.1) allows unauthenticated remote
The Simple File List plugin for WordPress through version 4.2.2 contains an unauthenticated remote code execution vulner
The SureTriggers WordPress plugin through version 1.0.82 contains a privilege escalation vulnerability that allows unaut
The Ninja Forms plugin before 2.9.42.1 for WordPress allows remote attackers to conduct PHP object injection attacks via
The Business Directory Plugin - Easy Listing Directories for WordPress plugin for WordPress is vulnerable to time-based
SQL injection in the NotificationX WordPress plugin (versions up to and including 2.8.2) allows unauthenticated remote a
The POST SMTP Mailer - Email log, Delivery Failure Notifications and Best Mail SMTP for WordPress plugin for WordPress i
The MasterStudy LMS WordPress Plugin - for Online Courses and Education plugin for WordPress is vulnerable to union base
The Email Subscribers by Icegram Express plugin for WordPress is vulnerable to SQL Injection via the ‘hash’ parameter in
Remote code execution in the WP Query Console WordPress plugin (versions up to and including 1.0) by Ajit Bohra allows u
Same weakness CWE-79 – Cross-site Scripting (XSS)
View allShare
External POC / Exploit Code
Leaving vuln.today
EUVD-2026-45135
GHSA-m8qm-p7f3-7xr7