EUVD-2026-20564
CVSS Vector
CVSS:4.0/AV:N/AC:H/AT:P/PR:H/UI:A/VC:H/VI:H/VA:H/SC:H/SI:H/SA:H/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Lifecycle Timeline
3Tags
Description
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1, a server-side template injection vulnerability which leads to RCE via AI Agent exists. Impact is limited to environments where an attacker can control or influence type_enrichment_data (typically high-privilege administrative configuration). This vulnerability is fixed in 7.0.1.
Analysis
Remote code execution in Zammad open-source helpdesk system versions prior to 7.0.1 through server-side template injection in AI Agent configuration. Attackers with high-privilege administrative access who can control or influence type_enrichment_data parameters can execute arbitrary code on the server. …
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Remediation
Within 24 hours: Inventory all Zammad deployments and confirm versions (target 7.0.1 or later when available). Restrict administrative access to AI Agent configuration to only essential personnel and audit recent configuration changes. …
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External POC / Exploit Code
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