Severity by source
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:L/VI:N/VA:H/SC:L/SI:N/SA:H/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Primary rating from GitHub Advisory · only source for this CVE.
CVSS VectorGitHub Advisory
CVSS:4.0/AV:N/AC:L/AT:N/PR:H/UI:N/VC:L/VI:N/VA:H/SC:L/SI:N/SA:H/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:X/V:X/RE:X/U:X
Lifecycle Timeline
7DescriptionGitHub Advisory
Zammad is a web based open source helpdesk/customer support system. Prior to 7.0.1 and 6.5.4, the webhook model was missing a proper validation for loop back addresses, or link-local addresses - only the URL scheme (HTTP/HTTPS) as well as the hostname was checked. This could end up in retrieving confidential metadata of cloud/hosting providers. The existing check is now extended and is applied when configuring webhooks as well as triggering webhook jobs. This vulnerability is fixed in 7.0.1 and 6.5.4.
AnalysisAI
Server-side request forgery in Zammad webhook implementation allows authenticated administrators to retrieve confidential cloud provider metadata by exploiting insufficient validation of loopback and link-local addresses. Affects versions before 7.0.1 and 6.5.4. Attackers with privileged access can configure malicious webhook URLs targeting internal infrastructure endpoints, bypassing intended URL scheme restrictions. No public exploit identified at time of analysis. CVSS 8.3 reflects high confidentiality and availability impacts on vulnerable and subsequent systems.
Technical ContextAI
CWE-918 SSRF stems from incomplete webhook URL validation checking only HTTP/HTTPS scheme and hostname, missing loopback (127.0.0.0/8, ::1) and link-local (169.254.0.0/16, fe80::/10) address filtering. Exploitation occurs during webhook configuration and job execution phases. Authenticated attack requires PR:H (high privilege administrator access) per CVSS vector.
RemediationAI
Vendor-released patches: upgrade to Zammad 7.0.1 (for 7.x deployments) or 6.5.4 (for 6.x deployments). These versions implement enhanced validation preventing loopback and link-local address access in webhook configurations and job triggers. No workaround exists; upgrading is mandatory to eliminate SSRF vector. Review existing webhook configurations post-upgrade for suspicious internal IP targets. Official security advisory available at https://github.com/zammad/zammad/security/advisories/GHSA-2vgc-vfh2-rw75. Prioritize patching for cloud-hosted instances with access to instance metadata services.
An issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1. Rated critical severity (CVS
An issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1, caused by lack of a protecti
Zammad 5.2.0 is vulnerable to privilege escalation. Rated critical severity (CVSS 9.8), this vulnerability is remotely e
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 3.4.1. Rated critical severity (CVSS 9.8), this vulnerability is remotely explo
An issue was discovered in Zammad before 6.3.0. Rated critical severity (CVSS 9.1), this vulnerability is remotely explo
An access control issue in Zammad v5.0.3 allows attackers to write entries to the CTI caller log without authentication.
An issue was discovered in Zammad before 4.1.1. Rated critical severity (CVSS 9.1), this vulnerability is remotely explo
A CSRF issue was discovered in Zammad before 1.0.4, 1.1.x before 1.1.3, and 1.2.x before 1.2.1. Rated high severity (CVS
An issue was discovered in Zammad before 4.1.1. Rated high severity (CVSS 8.8), this vulnerability is remotely exploitab
Unauthenticated remote information disclosure in Zammad helpdesk system versions before 7.0.1 and 6.5.4 allows attackers
Same weakness CWE-918 – Server-Side Request Forgery (SSRF)
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External POC / Exploit Code
Leaving vuln.today
EUVD-2026-20559