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WordPress EUVDEUVD-2026-15549

| CVE-2026-23977 HIGH
Missing Authorization (CWE-862)
2026-03-25 Patchstack GHSA-98vc-m9c7-fpq3
7.5
CVSS 3.1 · NVD
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Severity by source

NVD PRIMARY
7.5 HIGH
AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Primary rating from NVD · only source for this CVE.

CVSS VectorNVD

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
Attack Vector
Network
Attack Complexity
Low
Privileges Required
None
User Interaction
None
Scope
Unchanged
Confidentiality
High
Integrity
None
Availability
None

Lifecycle Timeline

4
Re-analysis Queued
Apr 23, 2026 - 15:43 vuln.today
cvss_changed
EUVD ID Assigned
Mar 25, 2026 - 16:47 euvd
EUVD-2026-15549
Analysis Generated
Mar 25, 2026 - 16:47 vuln.today
CVE Published
Mar 25, 2026 - 16:14 nvd
HIGH 7.5

DescriptionCVE.org

Missing Authorization vulnerability in WPFactory Helpdesk Support Ticket System for WooCommerce support-ticket-system-for-woocommerce allows Exploiting Incorrectly Configured Access Control Security Levels.This issue affects Helpdesk Support Ticket System for WooCommerce: from n/a through <= 2.1.2.

AnalysisAI

A missing authorization vulnerability exists in WPFactory's Helpdesk Support Ticket System for WooCommerce plugin (versions up to 2.1.2) that allows attackers to exploit incorrectly configured access control security levels to bypass authentication mechanisms. The vulnerability, classified as CWE-862 (Missing Authorization), enables unauthorized access to sensitive helpdesk support ticket functionality through broken access control. This affects WordPress installations using the vulnerable plugin, potentially exposing customer support interactions and sensitive information handled through the ticketing system.

Technical ContextAI

The vulnerability resides in the WPFactory Helpdesk Support Ticket System for WooCommerce plugin (CPE: cpe:2.3:a:wpfactory:helpdesk_support_ticket_system_for_woocommerce), which extends WooCommerce functionality to provide helpdesk ticketing capabilities for WordPress sites. The root cause is classified under CWE-862 (Missing Authorization), indicating that the plugin fails to properly enforce authorization checks before allowing access to protected resources or functions. Rather than an authentication bypass (which validates WHO you are), this is an access control flaw where authorization checks (verifying WHAT permissions you have) are either missing, incorrectly implemented, or misconfigured. The plugin likely fails to verify user roles and capabilities before returning or allowing modification of support tickets, potentially exposing tickets belonging to other users or customers.

RemediationAI

WordPress administrators using the Helpdesk Support Ticket System for WooCommerce should immediately upgrade to a version newer than 2.1.2 once a patched version is released by WPFactory. Check the Patchstack vulnerability database (https://patchstack.com/database/Wordpress/Plugin/support-ticket-system-for-woocommerce/) and the plugin's official repository for available security updates. Until a patch is available, implement compensating controls by restricting plugin functionality: disable the ticketing system at the WordPress level if it is not actively required, enforce strong authentication on the WordPress admin panel using multi-factor authentication, restrict access to the plugin's backend functions using a Web Application Firewall (WAF) rule set, and audit user role assignments to ensure only authorized personnel have access to the ticketing system. Monitor access logs for unusual access patterns to support tickets.

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EUVD-2026-15549 vulnerability details – vuln.today

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