EUVD-2025-200210
CVSS Vector
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:L/A:L
Lifecycle Timeline
3Description
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Analysis
The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and including, 3.3.2. This is due to missing authorization checks on the eh_crm_edit_agent AJAX action. This makes it possible for authenticated attackers, with Contributor-level access and above, to escalate their WSDesk privileges from limited "Reply Tickets" permissions to full helpdesk administrator capabilities, gaining unauthorized access to ticket management, settings configuration, agent administration, and sensitive customer data.
Technical Context
Privilege escalation allows a low-privileged user or process to gain elevated permissions beyond what was originally authorized. This vulnerability is classified as Improper Privilege Management (CWE-269).
Affected Products
Affected products: Elula Wsdesk
Remediation
Apply the principle of least privilege. Keep systems patched. Monitor for suspicious privilege changes. Use mandatory access controls (SELinux, AppArmor).
Priority Score
Share
External POC / Exploit Code
Leaving vuln.today