CVE-2026-20116
MEDIUMCVSS Vector
CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:L/I:L/A:N
Lifecycle Timeline
2Description
A vulnerability in the web-based management interface of Cisco Finesse, Cisco Packaged Contact Center Enterprise (Packaged CCE), Cisco Unified Contact Center Enterprise (Unified CCE), Cisco Unified Contact Center Express (Unified CCX), and Cisco Unified Intelligence Center could allow an unauthenticated, remote attacker to conduct cross-site scripting (XSS) attacks against a user of the interface. This vulnerability exists because the web-based management interface of an affected system does not sufficiently validate user-supplied input. An attacker could exploit this vulnerability by injecting malicious code into specific pages of the interface. A successful exploit could allow the attacker to execute arbitrary script code in the context of the affected interface or access sensitive, browser-based information.
Analysis
Unauthenticated attackers can inject malicious scripts into the web management interfaces of multiple Cisco contact center products (Finesse, Packaged CCE, Unified CCE, Unified CCX, and Unified Intelligence Center) due to insufficient input validation. Successful exploitation allows arbitrary script execution in the victim's browser context, potentially enabling session hijacking or credential theft from administrators. …
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Remediation
Within 30 days: Identify affected systems and apply vendor patches as part of regular patch cycle. Verify Content-Security-Policy and output encoding.
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External POC / Exploit Code
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